Voshti Sheppard
Frisco
Summary
Dynamic, customer-focused professional with extensive experience in appointment scheduling, client relations, and administrative coordination. Proven ability to manage high call volumes, resolve inquiries efficiently, and maintain accurate records in fast-paced environments. Recognized for exceptional professionalism, strong problem-solving skills, and a steadfast commitment to exceeding customer satisfaction and performance goals. Eager to leverage expertise in communication, multitasking, and service excellence as a Customer Relations/Leasing Specialist with Camden Communities.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Texas Health Hospital
06.2024 - 10.2025
- Serve as the first point of contact for patients, delivering exceptional customer service while managing high call volumes.
- Schedule and confirm appointments using Epic systems, ensuring accuracy and efficiency in communication.
- Provide detailed service information and address concerns promptly to maintain positive client relationships.
- Maintain thorough records for performance tracking and departmental reporting.
- Contribute to a team culture focused on responsiveness, accuracy, and operational excellence.
- Coordinated appointment schedules for multiple departments, optimizing patient flow and minimizing wait times.
- Utilized electronic scheduling systems to accurately document and manage patient appointments.
Student Finance Advisor
Ultimate Medical Academy Online
05.2024 - 06.2024
- Conducted comprehensive financial assessments for students to determine eligibility for various financial aid options.
- Provided one-on-one financial counseling sessions to guide students through the financial aid process.
- Managed student loan applications and disbursements to ensure timely funding for educational expenses.
- Reviewed and verified student financial documents for compliance with federal and state regulations.
- Assisted students in understanding their financial aid packages, enhancing their knowledge of funding options.
National Recruiting Coordinator (Contract)
American Heart Association
11.2021 - 01.2023
- Managed applicant inquiries and scheduled interviews nationwide, ensuring timely communication and accuracy in scheduling systems.
- Maintained detailed candidate and client data within the applicant tracking system for compliance and reporting.
- Provided consistent, friendly support to stakeholders via phone, email, and virtual platforms.
- Collaborated with internal teams to resolve escalated scheduling or system issues efficiently.
Talent Acquisition Specialist (Contract)
Deloitte
05.2021 - 11.2021
- Coordinated onboarding and orientation logistics while maintaining confidentiality and professionalism.
- Communicated effectively with candidates and team members to manage timelines and expectations.
- Utilized problem-solving skills to handle unexpected challenges and maintain smooth workflow.
Staffing Coordinator / Recruiter
BG Multifamily
03.2020 - 05.2021
- Served as primary contact for client and candidate inquiries, providing detailed information and resolving issues promptly.
- Scheduled interviews, managed applicant tracking, and supported hiring processes for multiple properties.
- Built relationships through consistent communication, ensuring satisfaction and repeat engagement.
- Maintained accurate records for compliance, reporting, and performance tracking.
Education
Bachelor of Arts - Business
University of Phoenix
Phoenix, AZ01.2028
Medical Assistant Diploma - undefined
Altierus Career College
Atlanta, GA05.2019
High School Diploma - undefined
Jenkins County High School
Millen, GA05.2010
Skills
- Epic
- Microsoft Teams
- Outlook
- Excel
- Word
- PowerPoint
- CRM & ATS Platforms
- Data Entry Systems
- Calendar management
- Meeting deadlines
- Remote work capabilities
- Guest relations
Timeline
Appointment Scheduler
Texas Health Hospital
06.2024 - 10.2025
Student Finance Advisor
Ultimate Medical Academy Online
05.2024 - 06.2024
National Recruiting Coordinator (Contract)
American Heart Association
11.2021 - 01.2023
Talent Acquisition Specialist (Contract)
Deloitte
05.2021 - 11.2021
Staffing Coordinator / Recruiter
BG Multifamily
03.2020 - 05.2021
Medical Assistant Diploma - undefined
Altierus Career College
High School Diploma - undefined
Jenkins County High School
Bachelor of Arts - Business
University of Phoenix
Core Competencies
- Customer Service & Resident Relations
- Call Center & Communication Management (Phone, Email, SMS, Chat)
- Scheduling & Appointment Coordination (Epic, CRM, ATS)
- Problem Solving & Issue Escalation
- Quote Generation & Leasing Information Support
- Data Entry & Record Management
- Performance Metrics & Quality Assurance
- Time Management & Schedule Adherence