VO TUYET MINH NGUYEN
Arlington,TX
Summary
Proven leader at Co-operative Bank of Viet Nam, An Giang Branch, I enhanced branch operations and customer satisfaction through strategic leadership and problem-solving abilities. Skilled in risk management and interpersonal communication, I fostered team collaboration and boosted revenue, demonstrating adaptability and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Deputy Head of the Credit of the Co-operative Bank
Co-operative Bank of Viet Nam, An Giang Branch
05.2010 - 09.2024
- Managed daily operations of the credit department for optimal efficiency and performance, resulting in improved customer experiences.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Building a positive work environment among team members through effective communication and collaboration practices.
- Organizing team-building activities, professional training sessions, and meeting to evaluate the work off staff in the department.
- Conducted periodic inspections of the department 's lending activities operations to maintain compliance with internal policies and external regulations.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Improved lending process and manage lending activities more effectively.
- Examined customer loan applications for loan approvals and denials.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Implemented customer outreach program, identifying customers'' financial needs and recommending suitable products or services.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Developed and executed strategies to grow the bank''s loan sales.
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Streamlined communication between departments for better collaboration on complex projects or problem-solving situations related to client accounts or loans application processing.
- Developed an ongoing training program that enabled staff members to stay current on industry trends, product offerings, and regulatory changes impacting banking practices.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Performed banking, business administration and financial tasks to guarantee good service for clients.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Education
THE DEGREE OF BACHELOR - BANKING AND FINANCE
BANKING UNIVERSITY
VIET NAM04-2019
THE DEGREE OF BACHELOR - BUSINESS ADMINISTRATION
SAI GON TECHNOLOGY UNIVERSITY
VIET NAM11-2009
Skills
- Responsible and dependable
- Teamwork
- Teamwork and collaboration
- Quality assurance
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Relationship building
- Organizational management
- Interpersonal skills
- Rule enforcement
strengths
- Responsibility.
- Carefulness.
- Sociability and the spirit of learning.
- Don't be afraid of difficulties and correcting mistakes if I make them.
- Listen to comments and suggestions to improve myself.
weeknesses
- Handling work is still emotional
- The mentality is still afraid of collision, so it is not decivise.
- English listening and speaking skills are limited. But I try to learn more English to improve this skills.
Timeline
Deputy Head of the Credit of the Co-operative Bank
Co-operative Bank of Viet Nam, An Giang Branch
05.2010 - 09.2024
THE DEGREE OF BACHELOR - BANKING AND FINANCE
BANKING UNIVERSITY
THE DEGREE OF BACHELOR - BUSINESS ADMINISTRATION
SAI GON TECHNOLOGY UNIVERSITY
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