Veronica Palmer
Tacoma,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Answers phone calls and emails with proper etiquette and in a timely manor. Handles customer interactions with ease and grace, and does well under pressure. Is easily instructed, can handle constructive criticism, and learns new systems with ease.
Overview
6
6
years of professional experience
1
1
Certification
Work History
A/V Tech
Media Center Personnel
08.2018 - Current
- Created and implemented technical support plans for audio-visual systems.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Optimized projector displays by accurately calibrating projectors for various screen sizes and resolutions to meet client specifications.
- Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
- Demonstrated flexibility in adapting to last-minute changes in event schedules or technical requirements while maintaining a professional demeanor throughout challenging situations.
- Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
- Contributed to a safe working environment by adhering to industry safety standards and promptly addressing potential hazards related to AV equipment or setup procedures.
- Reduced setup times for events by streamlining the process of assembling and disassembling AV systems.
- Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
Waitress
Woody's Wings 2
04.2021 - 11.2023
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Front Desk Attendant
Colorado Christian University
10.2022 - 05.2023
- Monitored staff performance and provided feedback and guidance.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Entered and updated sensitive customer information during check-ins and room changes.
- Actively participated in staff meetings, providing valuable input on improving front desk operations based on personal experience and guest feedback.
- Developed rapport with repeat clientele through personalized service efforts that fostered loyalty towards the establishment.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
Education
No Degree - Nursing
Colorado Christian University
LakewoodNo Degree - Nursing
Morgan Community College
Fort Morgan, CO05.2025
High School Diploma -
Destination Career Academy of Colorado
Westminster05.2022
Skills
- I have a strong work ethic, some of my strengths include being a quick learner, getting along with my coworkers and bosses, I am very independent once I get the hang of things, and if I don’t understand I will ask many questions to help me understand and get to a place of sustaining myself
- Transactions and Cash Handling
- Ordering Procedures
- High Energy and Stamina
- Safe Food Handling
- Sales Techniques
- Complex Problem-Solving
- Conflict and Complaint Resolution
- Problem-Solving
- Credit and cash payments
Certification
- Certified Nurse Aide
- CPR Certification
Timeline
Front Desk Attendant
Colorado Christian University
10.2022 - 05.2023
Waitress
Woody's Wings 2
04.2021 - 11.2023
A/V Tech
Media Center Personnel
08.2018 - Current
No Degree - Nursing
Colorado Christian University
No Degree - Nursing
Morgan Community College
High School Diploma -
Destination Career Academy of Colorado
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