Victoria Ramirez Wade

Dedicated Customer Service Specialist with over 15 years of experience in office operations, enhancing customer experiences, and resolving inquiries with professionalism. Proven track record in building lasting relationships, increasing retention, and delivering compassionate service. Skilled in communication, conflict resolution, and utilizing CRM and office software to ensure exceptional support. My background in customer service, coupled with a degree in Business Information Management, equips me with a strong foundation for providing unparalleled service. Adept at overseeing daily office operations, and ensuring efficient workflow. Excited to bring my expertise in communication, empathy, and problem-solving to the Retail/Customer Service Specialist role.

• JDL Trilogy, 2202 Magnolia Ave, Port Neches, TX, 77651, Office Manager, 05/01/01, 04/30/22, Overseeing the daily operations of the office, ensuring a smooth and efficient work environment., Managing administrative staff, coordinating office activities, and implementing policies and procedures to enhance productivity., Maintaining office supplies inventory and placing orders as needed, managing vendor relationships., Developing and implementing office policies and procedures to improve efficiency., Acting as a point of contact for internal and external communications., Ensuring compliance with health and safety regulations and maintaining a safe working environment., On-boarding of new employees and providing training on office procedures., Preparing reports and presentations for management as needed.
• JDL Laboratories, 849 Stillwell Blvd, Port Arthur, TX, 77640, Assistant Office Manager/Delivery Coordinator, 05/01/00, 01/31/01, Supporting the daily operations of the office and coordinating delivery logistics., Assisting the Office Manager with administrative tasks while ensuring efficient and timely delivery of products or services to clients., Coordinating and scheduling meetings, appointments, and events for staff and management., Maintaining accurate records and files, ensuring confidentiality and compliance with company policies., Managing delivery schedules and logistics, ensuring timely and accurate delivery of products or services., Communicating with delivery personnel, vendors, and customers to coordinate schedules and resolve issues., Monitoring and tracking deliveries to ensure compliance with deadlines and service standards., Maintaining documentation related to deliveries, including invoices, shipping documents, and customer feedback.
• Jesse's Dental Lab, 849 Stillwell Blvd, Port Arthur, TX, 77640, Customer Service Representative, 05/01/98, 05/31/00, Providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a high level of satisfaction., Resolving customer issues and complaints by diagnosing problems and offering appropriate solutions in accordance with company policies., Maintaining detailed records of customer interactions, including inquiries, complaints, and resolutions., Providing product knowledge and assistance with billing questions, order processing, and general inquiries., Following up with customers to ensure their satisfaction and maintain positive relationships., Collaborating with other departments, such as technical support and billing, to resolve complex issues and improve customer experience.

• Business Information Management
• Certified Customer Service Specialist
• Medical/Dental Office Assistant

• Founder of non-profit organization to offer support to women with children in early recovery. The F.L.O.W.E.R Project

• Created internal systems that increased administrative workflow efficiency by 30%.
• Recognized by management for continuously exceeding daily up-selling and customer service benchmarks.
• Launched and grew Crowned Chaos Customs from idea to profitable brand with returning customers.