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Victoria Ramirez
Administrative Operations • Customer Service Specialist
Port Arthur,TX
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Summary
Dedicated Customer Service Specialist with over 15 years of experience in office operations, enhancing customer experiences, and resolving inquiries with professionalism. Proven track record in building lasting relationships, increasing retention, and delivering compassionate service. Skilled in communication, conflict resolution, and utilizing CRM and office software to ensure exceptional support. My background in customer service, coupled with a degree in Business Information Management, equips me with a strong foundation for providing unparalleled service. Adept at overseeing daily office operations, and ensuring efficient workflow. Excited to bring my expertise in communication, empathy, and problem-solving to the Retail/Customer Service Specialist role.
Overview
28
28
years of professional experience
3
3
Certifications
Work History
Owner
Crowned Chaos Customs
Nederland, TX
04.2018 - Current
- Evaluated vendor and supplier relationships to secure quality products at competitive prices.
- Utilized financial data analysis to pinpoint improvement areas in sales and income statements.
- Handled customer complaints efficiently while sustaining a professional approach.
- Explored new product offerings for expansion of store inventory.
- Ensured strict compliance with safety regulations mandated by federal and state laws.
- Directed daily retail operations, emphasizing employee hiring and training processes.
- Organized records related to purchases, returns, refunds, and discounts meticulously.
- Completed daily sales reconciliation, prepared bank deposits, and reviewed financial transaction reports.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Front desk agent
Holiday Inn & Suites-Beaumont
Beaumont, TX
09.2025 - 05.2026
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Prepared reports on guest satisfaction levels and other metrics.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Cashier/Customer Service Representative
Bulldog Expressmart Mid-County
Nederland, TX
12.2023 - 04.2025
- Delivered exceptional customer service, enhancing loyalty program engagement to boost sales.
- Organized promotional displays and merchandise arrangements to maximize sales potential.
- Processed payments accurately through cash, check, credit card, and gift card transactions.
- Resolved customer complaints professionally, adhering to company policies, and maintaining satisfaction.
- Maintained cleanliness and orderliness of checkout area while restocking necessary supplies.
- Assisted customers in locating products and provided knowledgeable answers to inquiries.
- Verified age requirements for alcohol and tobacco purchases to comply with regulations.
- Documented customer interactions and transactions for future reference, ensuring effective follow-up.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
Office Manager
JDL Trilogy
Port Neches, United States
01.2001 - 04.2018
- Oversaw daily office operations, ensuring efficiency and a productive work environment.
- Managed administrative staff, providing support and guidance for optimal performance.
- Coordinated office activities, including meetings and training sessions to enhance collaboration.
- Developed and enforced office policies to improve operational efficiency.
- Maintained inventory of office supplies, managing vendor relationships and placing orders as needed.
- Ensured compliance with health and safety regulations to maintain a safe workplace.
- Processed payroll accurately, ensuring timely payment for all employees.
- Responded to customer inquiries professionally via phone and email.
Assistant Office Manager/Delivery Coordinator
JDL Laboratories
Port Arthur, United States
05.2000 - 01.2001
- Coordinated daily office functions while overseeing delivery logistics for operational efficiency.
- Supported Office Manager in administrative tasks, enhancing productivity across departments.
- Scheduled staff meetings and events, optimizing resource allocation and time management.
- Maintained secure records in accordance with company policies to protect sensitive information.
- Oversaw delivery logistics and schedules, ensuring timely product arrival for clients.
- Facilitated communication with vendors and customers to address concerns promptly.
- Tracked deliveries effectively to meet deadlines and uphold service standards.
- Developed systems for organizing records, improving documentation processes within the office.
Receptionist/Customer Service Representative
Jesse's Dental Lab
Port Arthur, United States
05.1998 - 05.2000
- Ensured high levels of customer satisfaction by addressing inquiries and resolving complaints swiftly.
- Resolved issues in line with company policies, enhancing overall customer experiences.
- Kept meticulous records of customer interactions, aiding in future issue resolution.
- Assisted customers with product knowledge, billing questions, and order-related inquiries.
- Maintained strong relationships through effective follow-up on customer satisfaction.
- Worked closely with other departments to address complex customer issues collaboratively.
- Handled all incoming mail and coordinated document photocopying efficiently.
- Scheduled client appointments while maintaining an organized filing system of confidential data.
Education
Certificate of Technical Studies - Business Information Management
08.2022
Certificate of Technical Studies - Customer Service Specialist
04.2022
Graduate Certificate - Medical/Dental Office Assisting
05-2003
Some College (No Degree) - General Studies
08-2001
Diploma -
05.2001
Skills
- Customer relationship management (CRM)
- Conflict resolution and problem solving
- Cash handling and POS system operation
- Product restocking and merchandising
- Inventory control and vendor coordination
- Complaint resolution and customer retention
- Time management in fast-paced environments
- Up-selling and suggestive selling techniques
- Regulatory compliance
Career Experience
- JDL Trilogy, 2202 Magnolia Ave, Port Neches, TX, 77651, Office Manager, 05/01/01, 04/30/22, Overseeing the daily operations of the office, ensuring a smooth and efficient work environment., Managing administrative staff, coordinating office activities, and implementing policies and procedures to enhance productivity., Maintaining office supplies inventory and placing orders as needed, managing vendor relationships., Developing and implementing office policies and procedures to improve efficiency., Acting as a point of contact for internal and external communications., Ensuring compliance with health and safety regulations and maintaining a safe working environment., On-boarding of new employees and providing training on office procedures., Preparing reports and presentations for management as needed.
- JDL Laboratories, 849 Stillwell Blvd, Port Arthur, TX, 77640, Assistant Office Manager/Delivery Coordinator, 05/01/00, 01/31/01, Supporting the daily operations of the office and coordinating delivery logistics., Assisting the Office Manager with administrative tasks while ensuring efficient and timely delivery of products or services to clients., Coordinating and scheduling meetings, appointments, and events for staff and management., Maintaining accurate records and files, ensuring confidentiality and compliance with company policies., Managing delivery schedules and logistics, ensuring timely and accurate delivery of products or services., Communicating with delivery personnel, vendors, and customers to coordinate schedules and resolve issues., Monitoring and tracking deliveries to ensure compliance with deadlines and service standards., Maintaining documentation related to deliveries, including invoices, shipping documents, and customer feedback.
- Jesse's Dental Lab, 849 Stillwell Blvd, Port Arthur, TX, 77640, Customer Service Representative, 05/01/98, 05/31/00, Providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a high level of satisfaction., Resolving customer issues and complaints by diagnosing problems and offering appropriate solutions in accordance with company policies., Maintaining detailed records of customer interactions, including inquiries, complaints, and resolutions., Providing product knowledge and assistance with billing questions, order processing, and general inquiries., Following up with customers to ensure their satisfaction and maintain positive relationships., Collaborating with other departments, such as technical support and billing, to resolve complex issues and improve customer experience.
Certification
- Business Information Management
- Certified Customer Service Specialist
- Medical/Dental Office Assistant
Affiliations
- Founder of non-profit organization to offer support to women with children in early recovery. The F.L.O.W.E.R Project
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Created internal systems that increased administrative workflow efficiency by 30%.
- Recognized by management for continuously exceeding daily up-selling and customer service benchmarks.
- Launched and grew Crowned Chaos Customs from idea to profitable brand with returning customers.
Timeline
Front desk agent - Holiday Inn & Suites-Beaumont
09.2025 - 05.2026
Cashier/Customer Service Representative - Bulldog Expressmart Mid-County
12.2023 - 04.2025
Owner - Crowned Chaos Customs
04.2018 - Current
Office Manager - JDL Trilogy
01.2001 - 04.2018
Assistant Office Manager/Delivery Coordinator - JDL Laboratories
05.2000 - 01.2001
Receptionist/Customer Service Representative - Jesse's Dental Lab
05.1998 - 05.2000
Windham School - Certificate of Technical Studies, Business Information Management
ETA International - Certificate of Technical Studies, Customer Service Specialist
PCDI - Graduate Certificate, Medical/Dental Office Assisting
Lamar University - Some College (No Degree), General Studies
Nederland High School - Diploma,