Vratik Soni
Chicago,IL
Summary
Dedicated Cybersecurity undergraduate with strong programming expertise and extensive customer service experience. Proficient in Java and SQL, with a history of successfully managing multiple tasks in fast-paced environments. Seeking opportunities to contribute technical and interpersonal skills to innovative projects and dynamic teams.
Overview
7
7
years of professional experience
Work History
Driver
Uber
Chicago, IL
01.2023 - Current
- Delivered exceptional customer service to diverse clientele, maintaining a 5-star rating across 1,000+ trips
- Demonstrated reliability and efficiency in handling logistics to ensure timely pickups and drop-offs
- Increased route efficiency using advanced navigation tools, reducing travel time by 15%
Delivery Driver
DoorDash/UberEats
Chicago, IL
01.2022 - 01.2023
- Managed multiple deliveries simultaneously, ensuring customer satisfaction and on-time order fulfillment
- Optimized delivery routes to maximize efficiency and minimize operational costs
- Built strong relationships with local restaurants, improving communication and reducing order errors
Delivery Driver
Grubhub
Chicago, IL
01.2021 - 01.2022
- Maintained a professional demeanor while coordinating with restaurants and customers for smooth transactions
- Enhanced customer satisfaction through clear communication and prompt delivery
- Consistently met or exceeded delivery quotas, showcasing reliability and dedication
Cashier & Cook
Moti Cafe
Chicago, IL
11.2019 - 01.2021
- Performed diverse roles, including cashier, cook, and multitasker, enhancing operational efficiency and customer satisfaction.
- Managed inventory and coordinated with team members to maintain seamless service.
- Implemented organizational improvements that reduced customer wait times by 20%.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Waiter
Uru Swati Restaurant
Chicago, IL
07.2019 - 10.2019
- Delivered outstanding customer service in a fast-paced dining environment, contributing to increased customer retention.
- Assisted in training new employees, fostering a collaborative and efficient team atmosphere.
- Managed large parties, and ensured seamless service during peak hours.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Ice Cream Department Associate
Dairy Queen
Chicago, IL
03.2018 - 05.2019
- Assisted in preparing high-quality desserts while maintaining cleanliness and adhering to health standards.
- Fostered positive customer experiences by providing friendly, efficient service.
- Contributed to team efforts by maintaining stock levels, and ensuring timely product preparation.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Bachelor of Science - Cybersecurity
Northeastern Illinois University
Chicago, IL05.2025
High School Diploma -
Theodore Roosevelt High School
Chicago, IL06.2021
Skills
- Java
- SQL
- Python
- SQL Server
- MySQL
- Eclipse
- Visual Studio Code
- Git
- Multitasking
- Problem solving
- Team collaboration
- Customer service
Projects
- Restaurant Menu System - Java, Designed the application interface using Java Swing to ensure user-friendly navigation., Implemented menu management functionalities, including item addition, modification, and deletion., Integrated error handling mechanisms to validate user inputs and improve application robustness.
- Interactive Database Application - SQL and Java, Developed an interactive terminal-based application for managing and querying a database., Implemented a user-friendly menu system to display and execute pre-defined queries seamlessly., Optimized SQL query performance, ensuring efficient data retrieval and transaction handling., Designed and connected the database schema using SQL Server, enabling smooth data interaction., Incorporated error handling to manage invalid inputs and provide informative feedback to users.
Hobbies and Interests
- Coding
- Artificial Intelligence
- Data Security
- Playing Tennis
- Volunteer Activities
Awards
- President's Education Award for Math and Physical Education (2019)
- Varsity Letter in Tennis (2020)
Timeline
Driver
Uber
01.2023 - Current
Delivery Driver
DoorDash/UberEats
01.2022 - 01.2023
Delivery Driver
Grubhub
01.2021 - 01.2022
Cashier & Cook
Moti Cafe
11.2019 - 01.2021
Waiter
Uru Swati Restaurant
07.2019 - 10.2019
Ice Cream Department Associate
Dairy Queen
03.2018 - 05.2019
Bachelor of Science - Cybersecurity
Northeastern Illinois University
High School Diploma -
Theodore Roosevelt High School
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