Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Projects
Awards
Timeline
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Vratik Soni

Chicago,USA

Summary

Motivated and versatile undergraduate student pursuing a Bachelor of Science in Cybersecurity with a minor in Marketing at Northeastern Illinois University (expected graduation December 2025). Demonstrates strong technical skills in Java, SQL, and Python, with hands-on experience in developing interactive applications. Proven track record in customer-facing roles at CVS Pharmacy, Moti Cafe, and as a delivery driver, showcasing exceptional problem-solving, multitasking, and communication abilities. Recognized for consistently improving operational efficiency and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Store Associate

CVS Pharmacy
Chicago, Illinois
03.2025 - Current
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Addressed customer questions and concerns regarding products and services.
  • Operated scanning equipment for price checks and stock replenishment.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Resolved customer complaints promptly with professionalism and courtesy.
  • Improved customer service feedback scores through outstanding service.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.

Rideshare & Delivery Driver

Uber, DoorDash, Grubhub, and UberEATS
Chicago, USA
01.2021 - Current
  • Delivered exceptional customer service to a diverse clientele across Uber, DoorDash, Grubhub, and UberEATS, maintaining a high rating across thousands of trips.
  • Optimized delivery routes using advanced navigation tools, improving efficiency, and reducing travel time by 15%.
  • Coordinated with restaurants and customers to ensure accurate and timely deliveries.
  • Built strong relationships with local restaurants, improving communication, and reducing order errors.

Cashier & Cook

Moti Cafe
Chicago, USA
11.2019 - 01.2021
  • Performed diverse roles, including cashier, cook, and multitasker, enhancing operational efficiency and customer satisfaction.
  • Managed inventory and coordinated with team members to maintain seamless service.
  • Implemented organizational improvements that reduced customer wait times by 20%.
  • Trained new team members in cash register operation, stock procedures, and customer service.

Education

Bachelor of Science - Cybersecurity, Marketing

Northeastern Illinois University
Chicago, IL
12-2025

High School Diploma -

Theodore Roosevelt High School
Chicago, IL
06.2021

Skills

  • Java
  • SQL
  • Python
  • SQL Server
  • MySQL
  • Eclipse
  • Visual Studio Code
  • Git
  • Multitasking
  • Problem solving
  • Team collaboration
  • Customer service

Hobbies and Interests

  • Coding
  • Artificial Intelligence
  • Data Security
  • Playing Tennis
  • Volunteer Activities

Projects

Restaurant Menu System, Java, Designed an interactive interface using Java Swing, implementing menu management functionalities. Interactive Database Application, SQL & Java, Developed a terminal-based application for database management and optimized query performance.

Awards

  • President's Education Award for Math and Physical Education (2019)
  • Varsity Letter in Tennis (2020)

Timeline

Store Associate

CVS Pharmacy
03.2025 - Current

Rideshare & Delivery Driver

Uber, DoorDash, Grubhub, and UberEATS
01.2021 - Current

Cashier & Cook

Moti Cafe
11.2019 - 01.2021

Bachelor of Science - Cybersecurity, Marketing

Northeastern Illinois University

High School Diploma -

Theodore Roosevelt High School

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