Valerie Raymond

• Director of hospice admissions
• Oversees all admissions, processes referrals, coordination of care with patients, families and referral sources
• Follows Medicare, Medicaid regulations
• HIPAA compliant
• Managed all new referrals and current patient census growing census more than 50% in a year.

Eaze- Cannabis and smoke shop sales and delivery. Excellent Customer Service.

• Collected, sorted and reviewed marketing information and produced timely corporate reports.
• Assisted in patient admission process based on federal and state laws
• Confirmed all insurance benefits met standards of admissions as dictated by policy, obtained insurance authorizations, and made sure all plan's met medicare guidelines when appropriate
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
• Evaluated patient care needs, prioritized treatment, and maintained patient flow
• Interviewed patients to obtain medical information, DME needs and Family support needs.

• Build and develop functional process for incoming and outgoing referrals within EMR
• Provides training to 15 staff for go-lives of patient portal and processes in Allscripts
• Obtains RAF and TARS for referrals, treatment, surgery and diagnostic exams
• Called insurance companies to get pre-certification and other benefits information on behalf of patients
• Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
• Provided clerical support to company employees by copying, faxing and scanning documents
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
• Completed up to 40 referral requests each day for medical provider of Family Practice, OB-GYN, and
• Ncology services.