V. Renee Hatley

I have held multiple positions in my tenure, starting as a branch CS supervisor in 2012. Early 2014, I was promoted to CS Manager, absorbing all islands in Hawaii. In 2015 I became part of the national migration and worked to develop what is known today as ARC (Apria Resolution Center). Below highlights a synopsis of experiences within my APRIA tenure:

• Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Optimized inventory management processes, reducing waste while maintaining adequate stock levels to meet demand.

Ensured compliance with industry regulations by regularly updating internal policies and providing employee training on new guidelines as needed.

• Successfully led and engaged 18-40 FTE in an onsite and/or virtual environment across the United States to ensure quality of care and service for Apria customers.

• Expertise in Schedule Reviews, preparing for Schedule bids and staffing/staggering needs, new hire schedules, and preparedness.

• Proficient in analyzing real time, scheduling events/meetings with the team, while reviewing arrival patterns for both the ARC and Hospice direct reports, partnering closely with the workforce management teams.

• Successfully developed process improvements to streamline business processes, for high value accounts.

• Managed Quality Assurance and Productivity performance metrics for direct reports by building data based efficiencies in the overall business model.

• Continually Managed Researching and Resolution for billing suspend and Revenue Adjustments directly related to my direct reports, reducing rework, and increasing company revenue.

• Knowledgeable of contracting within different servicing areas for Kaiser Permanente and Apria Healthcare.

• Always striving to maintain continued education on the consistent changes within the healthcare industry, as it directly relates to health insurance billing and durable medical equipment.

• Maintaining and improving required contractual service level agreements (SLA), in return contributing to the overall growth within the organization.