Vrindha Ezhuthachan Parambil Sathyan
Boca Raton,FL
Summary
Distinctly talented graduate student, meticulous about learning and applying new skills, and seeking job opportunities in an IT firm to contribute and learn from.
Overview
1
1
year of professional experience
Work History
Programmer Analyst
Cognizant Technology Solutions, CTS
02.2021 - 07.2022
- My main responsibility was developing and debugging inbound call flow for a banking customer using Genesys Cloud Architect
- Worked closely with clients to establish specifications and system designs.
- Documented program development and revisions to maintain records.
- Supported end-users with detailed instructions and manuals
- 18 months of working experience in the Contact Centre Domain.
- Technical experience in Genesys Cloud technology
- Worked in Genesys Cloud, Genesys Collaborate/Communicate, and Genesys Architect
- Experience in the Banking domain.
- Have followed the Agile scrum model.
- Have working experience in building and configuring inbound call flows, queues, prompts, and other functionalities in Genesys Cloud.
Education
Master of Science - Computer Science
Florida Atlantic University
Boca Raton, FL12.2023
Skills
- Genesys Cloud
- Microsoft Office, Outlook, Excel,Word, Teams
- Developing documentation and solutions,
- Agile scrum model
- Jira Software
- Windows Operating system
- Data abstraction
- Workflow charting
- Logic planning
Projects
IoT-based Air Pollution Monitoring System in which the Air Quality is monitored over a web server using the internet, which triggers an alarm when the air quality goes down beyond a certain level, that is, when there are specific harmful amounts of harmful gases like CO2, smoke, alcohol, benzene, and NH3. It will show the air quality in PPM on the LCD and as well as on the webpage so that we can monitor it very quickly. We have used the MQ135 sensor, which is the best choice for watching AirQuality as it can detect most harmful gases and can measure their amount accurately. In this IoT project, you can monitor the pollution level from anywhere using your computer or mobile.
Timeline
Programmer Analyst
Cognizant Technology Solutions, CTS
02.2021 - 07.2022
Master of Science - Computer Science
Florida Atlantic University
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