I am a Computer Science student with hands-on experience in data analysis, process automation, and software development. Proficient in Python, SQL, Java, and C, with strong skills in data management and problem-solving.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Information Technology – Intern
Intact Insurance Specialty Solutions
Canton, MA
05.2025 - Current
Oversaw customer/client data using tools such as JWT, Redis, and Project Reactor to reach out to clients, and ensure smooth data transmission.
Worked with a team to research and develop a feasible business plan (given $10 billion) to onboard Intact Insurance on a larger scale in the U.S., using different Salesforce software and tactics from other companies, competitors (Agentforce, Experience Cloud, etc.).
IT Technology Support Engineer
University of Maryland, College Park
College Park, MD
01.2025 - Current
Delivered first-line IT support for students, faculty, and staff—troubleshooting campus web services, software, hardware, and Wi-Fi both in person and via phone/chat.
Guided users through system navigation, VPN and password resets, and connectivity fixes, documenting steps in the service desk for faster follow-ups.
Handled tickets both in-person at the helpdesk and remotely via phone/chat, documenting steps in the service desk tool and escalating complex cases when needed.
Data Analyst - Intern
Connecticut Department of Public Health
Hartford, CT
05.2024 - 08.2024
Assisted in migrating over 50 lead-testing sites from manual spreadsheets to Casetivity’s automated reporting platform, streamlining data flow for the public health team.
Wrote and validated SQL queries to clean and load client records, trimming report turnaround by ~30 % and accelerating response times.
Produced 20+ data dashboards, applying basic ETL techniques to improve accuracy and compatibility between legacy and new systems.