Victoria Speake

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Contributes to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

• Facilitates seamless patient care with thorough and accurate documentation of medical histories, lab and imaging results, vital signs, and medications.

• Ensures patient safety and comfort during examinations, effectively addressing concerns and answering questions.

• Collaborates with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.

• Submitted all billing and claim edits through NexGen clearing house on a weekly basis.

• Efficiently integrated new coding and billing regulations during the COVID-19 pandemic.

• Oversaw all billing and insurance functions and duties including but not limited to payment posting, billing, coding, collection of insurance dues and patient dues on daily basis.

• Provided clear patient instruction and explanation regarding EOBs, statements, and any other issues and questions they may have.

• Successfully billed and collected over $50K weekly in ERA's, EOB's, paper checks, and EFT's through the beginning of the COVID-19 pandemic.

• Billed claims for a variety of specialty physicians including OBGYN and ENT providers.

• Performed and dictated special weekly and monthly auditing of accounts.

• Proficient in Aprima and Practice Insight technology.

• Successfully integrated and billed 6 major hospitals in the US to Cerner applications

• Proficient in Cerner and ePremise applications

• In depth knowledge of clearinghouse edits including but not limited to CCI, MUE, and NDC edits.

• Worked closely with Nurse Auditors and HIM coding teams to resolve errors.

• Proficient in Commercial and Medicaid billing

• Trained and implemented new processes for over 30 new employees

• Billed claims for several major hospitals in the US

• Successfully integrated new hospitals into USPI's billing procedures

• Proficient in Cerner and nThrive applications

• Executed professional communication with hospitals and staff when trying to solve issues quickly.

• Collections, payment posting, and insurance contracts