VU HOANG
STOCKTON,CA
Summary
Seeking a secondary job that will compliment my current skills in customer and food service. I have customer first mentality and prioritize the customer experience in my leadership role. I handle team needs with forward-thinking strategies and strong focus on daily requirements while being a well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Additionally I have a superior work ethic with quick problem solving methods and resourcefulness.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2007 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Assistant Manager
Starbucks
02.2018 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Adrian Wilcox High School
Santa Clara06-2003
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Conflict resolution techniques
- Inventory control
- Team leadership
- Creative problem solving
- Customer service management
Timeline
Assistant Manager
Starbucks
02.2018 - 02.2019
Shift Supervisor
Starbucks
02.2007 - Current
High School Diploma -
Adrian Wilcox High School
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