Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vu Nguyen-An

Marysville

Summary

Dynamic Field Service Technician with proven expertise at NRT Technology Corporation in troubleshooting and preventative maintenance. Adept at enhancing customer satisfaction through effective communication and technical support. Skilled in root cause analysis and safety compliance, consistently delivering high-quality service and fostering teamwork to resolve complex issues efficiently.

Overview

25
25
years of professional experience

Work History

Field Service Technician

NRT Technology Corpoation
Marysville
07.2018 - Current
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
  • Installed new components or replaced defective parts to restore functionality.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Kept records of parts and equipment used in projects to update inventory.
  • Communicated with vendors, upper management, and peers.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Explained and demonstrated equipment operations to customer.
  • Trained customers on equipment after installation.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Performed troubleshooting on electronic circuits and systems.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Collaborated with team members to assess equipment performance needs.
  • Explained and recommended service options to customers and detailed costs.

Field Service Engineer

Fujitsu America
Marysville
02.2014 - 07.2018
  • Coordinated with vendors regarding warranty repairs or replacement parts orders.
  • Reviewed team safety behaviors and individual personal protective equipment.
  • Checked team member performance and quality of work against established standards.
  • Traveled to designated area on short notice to support contractors by working weekends and overtime.
  • Recommended equipment design changes and upgrading.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.
  • Completed scheduled appointments on time to drive quality service.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Reviewed service reports from technicians in the field for accuracy and completeness.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Created detailed documentation of service activities performed at customer sites.
  • Ensured compliance with all relevant policies, regulations and standards.
  • Provided onsite installation and configuration of hardware, software and related peripherals for customers.

Military

USAFR
Charleston
12.2009 - 12.2013
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated a variety of machinery and tools safely and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Military

US Navy
Monterey
04.2005 - 12.2009
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed household errands and other essential duties.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Military

US Navy
Everett
05.2000 - 04.2005
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed household errands and other essential duties.
  • Operated a variety of machinery and tools safely and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.

Education

Bachelor of Science - Information And Computer Systems

ITT Technical Institute
Houston
06-2012

Skills

  • Equipment maintenance
  • Network troubleshooting
  • Root cause analysis
  • Preventative maintenance
  • Parts ordering
  • Customer service
  • Installation coordination
  • Documentation management
  • Safety compliance
  • Team collaboration
  • Problem solving
  • Customer training
  • Technical support
  • Inventory management
  • Quality assurance
  • Troubleshooting techniques
  • Troubleshooting and Diagnostics
  • Teamwork and coordination
  • Tool installation and alignment
  • Power tools usage
  • Repair and installation
  • Written communication
  • Safety management
  • Estimating
  • Hardware repair
  • Power tools
  • Quality assurance controls

Timeline

Field Service Technician

NRT Technology Corpoation
07.2018 - Current

Field Service Engineer

Fujitsu America
02.2014 - 07.2018

Military

USAFR
12.2009 - 12.2013

Military

US Navy
04.2005 - 12.2009

Military

US Navy
05.2000 - 04.2005

Bachelor of Science - Information And Computer Systems

ITT Technical Institute

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