VU PHAM
Vancouver,BC
Summary
Highly organized finance professional with expertise in accounts receivable, financial reconciliation, and audit support. Proficient in financial systems, data analysis, and ensuring compliance. Strong multitasker and effective communicator, skilled in cross-department collaboration. Committed to ethical practices, teamwork, and continuous process improvement.
Overview
9
9
years of professional experience
Work History
Senior Finance Assistant
Hilton Vancouver Metrotown
01.2024 - Current
- Handled all incoming revenue from group sales, catering, and airline contracts, ensuring timely preparation of invoices, accurate deposit collection, and full payment reconciliation.
- Maintained and monitored the A/R aging report; consistently kept outstanding invoices aged over 30 days to a minimum through diligent follow-up and client communication.
- Reviewed direct billing applications, verified information, and set credit limits based on financial review. Worked with the General Manager to decide if new accounts were eligible and low risk. Maintained over 300 active direct bill accounts, reviewing them every two years to ensure clients remained in good standing
- Handled all disputed charges by preparing detailed documentation and gathering evidence to support each case, ensuring timely resolution and minimizing financial risk.
- Supported the Director of Finance with bank and credit card reconciliations, journal entries, profit and loss report reconciliation, month-end financial reporting, and annual audits by preparing documentation, reconciling key accounts, addressing audit inquiries, and assisting with other finance duties as needed.
- Worked closely with Sales, Reservations, Front Desk, Banquet, and Kitchen teams to ensure correct event billing, streamlined communication, and optimal guest satisfaction.
Account Receivables
Pan Pacific Hotel Vancouver
02.2023 - 12.2023
- Managed and maintained 250 Direct Billing accounts, ensuring timely reconciliation and accuracy of weekly check deposits.
- Reduced outstanding receivables by $5 million through strategic follow-ups, effective communication, and payment plan negotiations with FIT, GIT, and airline clients.
- Reconciled credit card and line of credit accounts monthly; investigated and resolved discrepancies to ensure audit readiness and financial integrity.
- Supported the Finance team by relieving General Cashier and Income Auditor duties during peak periods or absences.
- Collaborated closely with cross-functional departments including Front Office, Sales, Catering & Events, and Reservations to resolve billing issues and streamline processes.
- Applied sound ethical judgment and financial diligence in all decision-making and accounting practices.
Night Manager
Travelodge By Wyndham Victoria
12.2016 - 01.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Coordinated and supported team to provide guidance and support and maximize performance, adjusted policies to meet changing needs
- Trained and develop new employees to enhance performance
- Collaborate with Front Office Manager / General Manager to lead and motivate teams effectively. Supervised team of 3 night auditors & 4 front desk agents
- Developed and implemented new procedures and policies to improve operational productivity
Night Audit Supervisor
Victoria Marriott Inner Harbour
01.2018 - 10.2019
- Victoria Marriott Inner Harbour offers 236 rooms, versatile conference spaces, and vibrant restaurant
- Lead Front Office Team and maintaining level of professionalism according to standards set forth by Marriott. Represent management when Front Office Manager are not present
- Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting
Education
MBA - Business Administration And Management
UNIVERSITY CANADA WEST
VANCOUVERBusiness Management
CAMOSUN COLLEGE
VICTORIABBA - Business Administration And Management
LA TROBE UNIVERSITY
MELBOURNESkills
- Accounts Receivable Management
- Financial Reconciliation & Reporting
- Audit Preparation & Support
- Data Analytics for Financial Decision-Making
- Cash Flow Optimization
- Cross-Departmental Collaboration & Teamwork
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Familiar with Financial Systems & IT Concepts
- Strong Attention to Detail & Time Management
Timeline
Senior Finance Assistant
Hilton Vancouver Metrotown
01.2024 - Current
Account Receivables
Pan Pacific Hotel Vancouver
02.2023 - 12.2023
Night Audit Supervisor
Victoria Marriott Inner Harbour
01.2018 - 10.2019
Night Manager
Travelodge By Wyndham Victoria
12.2016 - 01.2023
MBA - Business Administration And Management
UNIVERSITY CANADA WEST
Business Management
CAMOSUN COLLEGE
BBA - Business Administration And Management
LA TROBE UNIVERSITY
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