Vu Vien
Round Rock,TX
Summary
Strategic Inside Sales Account Manager reputable for ranking among top performers, growing account bases and market share. Surpasses sales quotas, effectively pursuing leads and servicing key accounts. Secures new contracts with major businesses and private clients via quality representation. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Inside Sales Account Manager III
Dell Technologies
07.2013 - 02.2023
- South Regional inside Sales Account Manager on Preferred Accounts
- Acquisition Team for 200+ target Public Accounts (K12 Education, State & Local Government, Healthcare, Higher Education entities and Commercial)
- FY15 delivered 149% - FY16 delivered 176% - FY17 delivered 122% - FY18 delivered 109% - FY19 delivered 129% - FY20 delivered 159% - FY21 delivered 175% - FY22 delivered 147% - FY23 delivered 118%
- Receive team player award Q3 FY17
- Receive team player award Q4 FY17
- Receive team player award Q4 FY18
- Receive team player award Q2 FY19
- Receive team player award Q1 FY20
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Incorporated new products seamlessly and integrated offerings into routine sales calls.
- Contributed to team success by helping train and motivate less experienced team members.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Managed book of business with over 200 regular customers across multiple product lines.
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Quoted prices, credit terms and other bid specifications.
- Set and achieved company defined sales goals.
Customer Service Department Manager
Fry's Electronics Inc.
02.2009 - 06.2013
- Responsible for staffing, scheduling, and training 25-50 associates - Oversee Store functions while the Store Managers are at their corporate financial meetings - Responsible for maintaining a balanced cash safe - Help with maintenance inside and outside of building
- Represent Fry's as “Manager in Charge” in Returns and take care of customer opportunities for the store
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Electronic Components Department Manager
Fry's Electronics Inc.
11.2008 - 02.2009
- Responsible for staffing, scheduling, and training 25-30 sales associates - Pushed sales to exceed sales goals by assisting Sales Associates with sales and information - Relayed marketing information and strategy to the Home Office Buying Team - Ordered product to maintain inventory and realigned merchandise weekly to maximize profitability - Shopped competitors weekly to keep informed on proper pricing and better marketing options - Represented Fry's as “Manager in Charge” in Returns and took care of customer opportunities for the store
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Appliance/Wireless Department Manager
Fry's Electronics Inc.
03.2008 - 11.2008
- Responsible for staffing, scheduling, and training 25-30 sales associates - Trained Supervisors on marketing, driving sales and directing his/ her sales teams - Successfully maintained positive "Spread" dollars despite having abnormally low customer counts in a sluggish economy - Shopped competitors weekly to keep informed on proper pricing and better marketing options - Represented Fry's as “Manager in Charge” in Returns and took care of customer opportunities for the store
Electronic Components Sales Supervisor
Fry's Electronics Inc.
07.2003 - 03.2008
- Pushed sales to exceed sales goals by assisting Sales Associates with sales and information on parts and services - Maintained top sales in the company for Cabling & Adapter Gross Profit dollars and the number of Hard Drives sold weekly - Maintained top sales in Performance Service Contacts on Motherboards and CPU, Hard Drives, GPS - Relayed marketing strategy and information to the Home Office Buying Team bv - Ordered product to maintain inventory and realigned merchandise weekly to maximize profitability - Shopped competitors weekly to keep informed on proper pricing and better marketing - Co-developed the Electronic Components Department during opening of the South Houston, Tx location - Trained Electronic Components Department new hires - Represented Fry's as “Manager in Charge” in Returns and took care of customer opportunities for the store
Education
Austin Community College
Austin, TXSkills
- Account Management
- Product Branding
- Cross-Functional Collaboration
- Marketing
- Revenue Forecasting
- Customer Service Management
- Account Acquisition
- Territory Management
- Business Planning
- Partnership Development
- Sales Development
- Relationship Building Skills
Timeline
Inside Sales Account Manager III
Dell Technologies
07.2013 - 02.2023
Customer Service Department Manager
Fry's Electronics Inc.
02.2009 - 06.2013
Electronic Components Department Manager
Fry's Electronics Inc.
11.2008 - 02.2009
Appliance/Wireless Department Manager
Fry's Electronics Inc.
03.2008 - 11.2008
Electronic Components Sales Supervisor
Fry's Electronics Inc.
07.2003 - 03.2008
Austin Community College
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