Vu Hong Thy Nguyen

Work History

Computer Lab Assistant

Pierce College

Lakewood, WA

11.2020 - Current

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Configured hardware, devices and software to set up work stations for employees.
Presented software packages and applications and developed lab templates.
Provided instruction to all lab users on proper use of all equipment.
Patched software and installed new versions to eliminate security problems and protect data.
Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
Helped streamline repair processes and update procedures for support action consistency.
Supported all computer lab operations.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Removed malware, ransomware and other threats from laptops and desktop systems.

Nail Technician

Sally Nail

Ho Chi Minh, Viet Nam

01.2019 - 06.2021

Provided training and mentoring to new staff to maximize performance.
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Communicated effectively with management concerning important customer issues.
Responded to customer requests and concerns about gel application and nail art designs.
Maintained master appointment calendar covering all customer visits, employee schedules and special events.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Offered friendly and efficient service to all customers, handled challenging situations with ease.

Waitress

Cafeteria Culture Cafcu Styrofoam Out Of Schools Sos

Lakewood, WA

11.2020 - 02.2021

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Prepared beverages and filled food orders for customers.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Tutor

Tutoring Center

Lakewood, Washington

04.2020 - 01.2021

Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Worked with students in classrooms or home environments to provide educational support.
Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
Helped students prepare for routine and standardized tests, including college entrance exams.
Maintained detailed files and created charts tracking students learning progress.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Identified learning needs and implemented fun and engaging learning activities to help students advance.
Responded to after hours email and telephone requests to provide students assistance with specific questions.
Prepared lesson plans to meet goals identified in students' individualized study plans.
Drilled students on subject matter and used flashcards and writing techniques to improve recall.
Taught students remotely via pre-recorded and live video sessions.
Held meetings with parents and guardians each grading period to discuss students' progress and respond to concerns.
Provided early intervention assistance to struggling students.
Documented adult students' literacy goals to plan future tutoring sessions.
Educated students on study tips and exam strategies.
Integrated technology into sessions to further enhance student learning.
Met with students and discussed educational goals and expectations.
Taught and assisted students in such areas as Science subjects and STEM, creating tailored lesson plans and study guides on subject matter.

Barista

Cafeteria Culture Cafcu Styrofoam Out Of Schools Sos

Lakewood, Washington

09.2020 - 12.2020

Maintained supply levels in counter and customer areas to meet typical demands.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Elevated customer loyalty by using strong communication and customer service abilities to resolve customer problems.
Set and achieved goals for professional development, including quickly calculating skill, fluently on other language.
Trained 2 employees over 1 months.
Prepared more than 100 batches of coffee per day and institution's events, monitoring levels to avoid empty machines during peak shop hours.
Sanitized Coffee equipment and wiped down counters and tables to prevent spread of germs.
Served individually made coffee drinks to over 50 customers daily.
Advised over 70 customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Cleaned counters, machines, utensils and seating areas daily.
Educated coworkers and customers about new products.
Controlled line and crowd with quick, efficient service.

Overview

Work History

Computer Lab Assistant

Nail Technician

Waitress

Tutor

Barista

Education

Associate of Science - Computer Science

Skills

Timeline

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