Vui Towns, MBA
FORT WORTH,TX
Summary
Seasoned Operations Manager with background in overseeing daily operations, developing strategic plans and improving revenue generation. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
16
16
years of professional experience
Work History
General Manager
Pinnacle Staffing
01.2024 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Recruited, hired, and trained new staff members according to organizational standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
Maxim Healthcare Services
01.2023 - 11.2023
- Implemented a quality assurance program that reduced customer complaints by 40%
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented a comprehensive operational strategy that increased productivity by 100% and reduced costs by 25%
- Introduced and managed a performance management system that improved team engagement and performance by 80%.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Recruitment and Operations Manager
Nursecore
06.2022 - 01.2023
- Served as the main consultant to VP of Staffing advising on operation, marketing, and sales strategies for 6 Regional Directors and the subbranches, resulting in a 26% increase in annual revenue for the company
- Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members.
- Analyzed and reported on key performance metrics to senior management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
New Patient Manager
National Spine and Pain Centers
02.2020 - 06.2022
- Managed a team of 30 patient service reps covering TX, FL, and GA
- Assisted in the development and implementation of a new patient intake process that reduced wait times by 50%
- Created and implemented a new patient scheduling system that improved efficiency and accuracy by 40%
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance.
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Care Team Coordinator
Kindred at Home
11.2017 - 02.2020
- Collaborated with the medical team to ensure continuity of care, resulting in improved patient outcomes
- Ensured compliance with health and safety regulations, resulting in successful health inspections
- Managed the clinic's inventory of medical supplies and equipment, ensuring adequate stock levels to meet patient needs.
Medical Office Coordinator
AlphaCare Home Health
02.2015 - 02.2017
- Generated payroll reports that provided detailed insights into payroll trends, allowing for informed decision-making
- Prepared and filed medical paperwork, including insurance forms and medical claims
- Assisted the healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items.
Certified Pharmacy Technician
St. Lukes Hospital
08.2008 - 02.2015
- Maintained accurate and up-to-date records of all medications dispensed
- Monitored inventory levels and placed orders for medications and other supplies as needed
- Determined the appropriate dosage and strength of medications according to patient information
- Followed established protocols for the storage, handling, and disposal of medications.
Education
Master of Business Administration in Healthcare Administration -
Texas Woman's University
Denton, TX05.2023
Bachelor of Arts (Psychology, Sociology, and Health Studies) -
Texas Woman's University
Denton, TX08.2020
Associate of Arts in General Studies -
Tarrant County College
Fort Worth, TX08.2019
Skills
- Adaptability
- Conflict Resolution
- Leadership and Team Building
- Relationship Building
- Business Operations
- Project Management
Timeline
General Manager
Pinnacle Staffing
01.2024 - Current
Operations Manager
Maxim Healthcare Services
01.2023 - 11.2023
Recruitment and Operations Manager
Nursecore
06.2022 - 01.2023
New Patient Manager
National Spine and Pain Centers
02.2020 - 06.2022
Care Team Coordinator
Kindred at Home
11.2017 - 02.2020
Medical Office Coordinator
AlphaCare Home Health
02.2015 - 02.2017
Certified Pharmacy Technician
St. Lukes Hospital
08.2008 - 02.2015
Bachelor of Arts (Psychology, Sociology, and Health Studies) -
Texas Woman's University
Associate of Arts in General Studies -
Tarrant County College
Master of Business Administration in Healthcare Administration -
Texas Woman's University
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