Vui Towns, MBA
FORT WORTH,TX
Summary
Seasoned Operations Manager in healthcare with background in overseeing daily operations, developing strategic plans and improving revenue generation. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
18
18
years of professional experience
Work History
New Patient Manager/Sales Marketer
Texas Pain Institute
Fort Worth, TX
10.2024 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Identified opportunities for new client acquisition through various marketing channels.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Resolved customer inquiries and complaints requiring management-level escalation.
General Manager
Pinnacle Staffing
Arlington, TX
01.2024 - 09.2024
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Recruited, hired, and trained new staff members according to organizational standards.
Operations Manager
Maxim Healthcare Services
Fort Worth, TX
01.2023 - 11.2023
- Managed a team of 10 employees, providing guidance, coaching and feedback to ensure high performance and job satisfaction
- Implemented a quality assurance program that reduced customer complaints by 40%
- Developed and implemented a comprehensive operational strategy that increased productivity by 100% and reduced costs by 25%
- Introduced and managed a performance management system that improved team engagement and performance by 80%.
- Managed vendor relationships, including contract negotiation, pricing structure review, and payment terms.
Recruitment Manager/Operations Branch Director
Nursecore
Fort Worth, TX
06.2022 - 01.2023
- Developed and implemented processes and procedures to streamline office operations for a managed team of 15 recruiters
- Implemented a system to monitor and analyze branch performance, resulting in a 25% improvement in branch profitability
- Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members.
- Collaborated with department heads to understand current staffing needs and forecast future requirements.
- Assessed applicant tracking systems performance metrics in order to optimize efficiency of recruitment processes.
New Patient Manager
Texas Pain Institute/NSPC
Fort Worth, TX
02.2020 - 06.2022
- Managed a team of 30 patient service reps covering TX, FL, and GA
- Assisted in the development and implementation of a new patient intake process that reduced wait times by 50%
- Created and implemented a new patient scheduling system that improved efficiency and accuracy by 40%
- Developed and implemented a new patient satisfaction survey that improved response rate by 75%
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance.
Care Team Coordinator
Kindred at Home
Fort Worth, TX
11.2017 - 02.2020
- Collaborated with the medical team to ensure continuity of care, resulting in improved patient outcomes
- Ensured compliance with health and safety regulations, resulting in successful health inspections
- Managed the clinic's inventory of medical supplies and equipment, ensuring adequate stock levels to meet patient needs.
Medical Office Coordinator
AlphaCare Home Health
Swansea, MA
02.2015 - 02.2017
- Generated payroll reports that provided detailed insights into payroll trends, allowing for informed decision-making
- Prepared and filed medical paperwork, including insurance forms and medical claims
- Assisted the healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items.
Certified Pharmacy Technician
St. Lukes Hospital
New Bedford, MA
08.2008 - 02.2015
- Maintained accurate and up-to-date records of all medications dispensed
- Monitored inventory levels and placed orders for medications and other supplies as needed
- Determined the appropriate dosage and strength of medications according to patient information
- Followed established protocols for the storage, handling, and disposal of medications.
Education
Master of Business Administration in Healthcare Administration -
Texas Woman's University
Denton, TX05.2023
Bachelor of Arts (Psychology, Sociology, and Health Studies) -
Texas Woman's University
Denton, TX08.2020
Associate of Arts in General Studies -
Tarrant County College
Fort Worth, TX08.2019
Skills
- Adaptability
- Conflict Resolution
- Leadership
- Business Operations
- Project Management
Languages
Vietnamese
Timeline
New Patient Manager/Sales Marketer
Texas Pain Institute
10.2024 - Current
General Manager
Pinnacle Staffing
01.2024 - 09.2024
Operations Manager
Maxim Healthcare Services
01.2023 - 11.2023
Recruitment Manager/Operations Branch Director
Nursecore
06.2022 - 01.2023
New Patient Manager
Texas Pain Institute/NSPC
02.2020 - 06.2022
Care Team Coordinator
Kindred at Home
11.2017 - 02.2020
Medical Office Coordinator
AlphaCare Home Health
02.2015 - 02.2017
Certified Pharmacy Technician
St. Lukes Hospital
08.2008 - 02.2015
Associate of Arts in General Studies -
Tarrant County College
Bachelor of Arts (Psychology, Sociology, and Health Studies) -
Texas Woman's University
Master of Business Administration in Healthcare Administration -
Texas Woman's University