Vui Vincent Nguyen
Houston,TX
Summary
Reliable and results-driven professional with extensive experience in retail and operations management. Skilled in customer service, teamwork, and effective communication, consistently meeting sales targets and improving service quality through collaborative efforts.
Overview
12
12
years of professional experience
Work History
Sales Associate
Stevens Creek Toyota
12.2024 - 01.2025
- Assisted customers with inquiries and product selection to enhance overall shopping experience.
- Demonstrated product features and benefits, resulting in increased customer engagement.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate payments.
- Maintained showroom appearance by organizing displays and managing inventory levels.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Provided feedback on customer preferences to inform inventory management decisions.
- Resolved customer complaints effectively, improving satisfaction ratings within the department.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Operations Manager
APU's International School
11.2016 - 09.2024
- Developed and implemented operational strategies to enhance school efficiency and service quality.
- Managed daily operations, ensuring compliance with educational standards and policies.
- Coordinated staff training programs to improve team performance and student engagement.
- Oversaw budget management, optimizing resource allocation for departmental needs.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
Sales Associate
Stevens Creek Toyota
06.2013 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted customers with inquiries and product selection to enhance overall shopping experience.
Education
Bachelor of Science - Finance
Loyola University, New Orleans
New Orleans, LA05-1990
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Relationship building
- Flexible schedule
- Meeting deadlines
- Adapt to diverse groups
Languages
English
Timeline
Sales Associate
Stevens Creek Toyota
12.2024 - 01.2025
Operations Manager
APU's International School
11.2016 - 09.2024
Sales Associate
Stevens Creek Toyota
06.2013 - 10.2016
Bachelor of Science - Finance
Loyola University, New Orleans