Vy Dao
Tomball,TX
Summary
Experienced leader with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Corporate, TX
09.2023 - Current
- 5 years in customer services and retail
- Food Manager Safety Manager Certification
- Lead the team with customers as the top priority
- Maintain a safe and healthy environment for customers
- Coaches, Training new hires
- Thriving in problem solving especially to maintain customer satisfaction
- Experienced with budgeting, forecasting, and inventory relating to business can run the business smoothly
- Experienced with P&L analysis.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assigned tasks to team members based on their strengths and skill sets.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Store Manager
OTM management
George Bush IAH International Airport
- Current
- Managing Daily Operation of the most high-volume store in the airport
- Efficient with staffing stores, making schedules, hiring, and documentation beneficial for the business
- Experienced with managing inventory level, budget, and finances
- Addressing and resolving customer concerns and complaints
- Reviewing and managing stores upholding Starbucks culture to standards
- Growing store business by achieving sales goals by promoting and implementing markets accordingly.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
Barista
Starbucks
01.2019 - 07.2020
- Making personalized connections with the customers
- Create a culture of warmth and belonging
- Connecting with customers through transparency
- Crafting high-quality beverages for the customers
- Trained baristas during barista basics
- Supporting other partners to build their beverage skills
- Handles situations until the customer ensures satisfaction.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
Interdisciplinary Studies, BA -
Arizona State University
04.2024
High School Diploma -
Shadow Mountain
01.2018
High School Diploma -
Tran Hung Dao, Vietnam
01.2017
Skills
- Customer Focused
- Communication
- Awareness
- Critical thinking
- Bilingual
- Leadership
- Decision Making
- Results Oriented
- Composure
- Food Safety
- Customer Service
- Friendly and Positive
- Multitasking and Organization
- Leadership Development
- Recruiting and Hiring
- Sales Analysis
- Cash handling
- Organization
Timeline
Shift Supervisor
Starbucks
09.2023 - Current
Barista
Starbucks
01.2019 - 07.2020
Store Manager
OTM management
- Current
Interdisciplinary Studies, BA -
Arizona State University
High School Diploma -
Shadow Mountain
High School Diploma -
Tran Hung Dao, Vietnam
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