Summary
Overview
Work History
Education
Skills
Certification
Clinical experience
Languages
Timeline
Generic

Vy Diep

Panama City,FL

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

CVS Pharmacy
02.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Waitress/Cashier

Waffle Shoppe
05.2021 - 01.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Associate of Arts - Liberal Arts

Gulf Coast State College
Panama City, FL
05-2026

Certificate - Nursing

Gulf Coast State College
Panama City, FL
07-2025

Digital Media

Rutherford High School
Panama City, FL
05-2022

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Inventory management
  • Staff scheduling
  • Customer-oriented
  • Cash handling expertise
  • Negotiation
  • Schedule oversight

Certification

  • BLS provider - issued 8/3/2024

Clinical experience

In Practical Nursing Program at Gulf Coast State Collage, I gained over 100 hours of experience in the long term facility and hospital. 

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual
American Sign Language
Professional Working

Timeline

Shift Supervisor

CVS Pharmacy
02.2022 - Current

Waitress/Cashier

Waffle Shoppe
05.2021 - 01.2022

Associate of Arts - Liberal Arts

Gulf Coast State College

Certificate - Nursing

Gulf Coast State College

Digital Media

Rutherford High School

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