Vy Ly
Antioch,CA
Summary
Hi my name is Vy. Im an outgoing and personable professional with a positive attitude and strong communication skills. Known for delivering excellent customer services, im reliable, responsible, and work well both independently and as part of a team.
Overview
21
21
years of professional experience
Work History
Server
Bamboo Sushi
03.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed dining area efficiency, coordinating with kitchen staff to streamline orders.
- Trained new servers on menu knowledge and customer engagement techniques.66
- Oversaw daily operations, improving workflow and enhancing guest experiences.
- Served food and beverages promptly with focused attention to customer needs.2
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.2
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server Manager
Kaiwa Sushi
02.2005 - 06.2012
- Assisted in managing daily restaurant operations and team workflow.
- Supported staff training on menu knowledge and customer service standards.
- Contributed to maintaining cleanliness and organization of dining areas.
- Helped coordinate scheduling to ensure adequate staffing during peak hours.
- Observed and implemented safety protocols for food handling and service.
- Provided feedback on customer experiences to enhance service quality.
- Participated in inventory management to maintain stock levels and supplies.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Education
High School Diploma -
Northgate
Walnut Creek, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Sales techniques
- Order accuracy
- Supply restocking2
- Table bussing
- Suggestive selling
- Daily specials memorization
Timeline
Server
Bamboo Sushi
03.2025 - Current
Server Manager
Kaiwa Sushi
02.2005 - 06.2012
High School Diploma -
Northgate