VY NGO
Silver Spring,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager Medical Practice
Thien Long LLC
03.2020 - Current
- Obtaining verification, referrals, signatures, copies of insurance cards to validate insurance coverage eligibility with the doctor's insurance network
- Accepting co-payments, deductibles and following up with patients with amount due over 90 days
- Entering doctor charges into billing system (Kareo), ensuring appropriate insurance coverage
- Communicating with insurance companies to address and resolve denied charges and re-bill accordingly
- Improved billing accuracy by diligently reviewing and verifying medical codes for patient procedures and diagnoses.
- Maintaining office supplies and assisting in purchasing medical supplies on a regular basis
- Improving the filing system and maintaining accurate records of patients in accordance with each visit
- Addressing clients' inquiries and referring to other personnel regarding technical questions
- Mentoring junior staff members in their professional development by offering guidance/support in their assigned roles.
Receptionist
Ti Nails
09.2018 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Customized care program for each customer's needs
- Addressed customers' requests and concerns in a timely manner
- Maintained customers' records to assist with salon's reward program
- Scheduled customers' appointments in accordance with technician's availability
- Performed cash count beginning/end of day to ensure cash was collected correctly.
Cashier/Sales Associate
Party City
09.2017 - 06.2018
- Promoted the store reward programs to increase loyalty, satisfaction and sales
- Co-ordinated with other team members to maintain inventory level.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customers' questions regarding products and product availability
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Fundamentals of Medicine Course
AAPC
Bachelor of Arts - Public Relations
HUFLIT
Vietnam10.2016
Skills
- Software: Kareo, Outlooks, Microsoft Suites
- Customer Relations
Timeline
Assistant Manager Medical Practice
Thien Long LLC
03.2020 - Current
Receptionist
Ti Nails
09.2018 - 02.2020
Cashier/Sales Associate
Party City
09.2017 - 06.2018
Fundamentals of Medicine Course
AAPC
Bachelor of Arts - Public Relations
HUFLIT
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