Vy Nguyen
San Jose
Summary
Proactive and goal-oriented professional with strong problem-solving abilities, effective time management, and excellent communication skills. Known for reliability, adaptability, and quick ability to learn and apply new skills. Dedicated to driving team success and contributing to organizational growth. Experienced in handling customer interactions, resolving issues promptly, building strong customer relationships, and maintaining high satisfaction levels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Broker
PHP Insurance-California
01.2025 - Current
- Developed and maintained relationships with clients to understand their insurance needs and provide appropriate coverage solutions
- Negotiated with insurance carriers on behalf of clients to obtain the best rates and terms for their insurance policies
- Provided exceptional customer service by promptly responding to inquiries, resolving complaints, and assisting with claims processes
- Participated in team meetings and training sessions to enhance product knowledge and sales techniques
- Collaborated with colleagues from different departments such as claims processing or underwriting teams when necessary to resolve complex issues or expedite policy issuance process
Optician
Evergreen Valley Optometry-San Jose, CA
11.2024 - 12.2024
- *Ensured compliance with industry regulations regarding patient privacy (HIPAA) during all interactions and transactions
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
- Improved customer satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Maintained a clean, organized workspace to facilitate efficient daily operations and create a welcoming environment for patients.
- Managed appointment scheduling efficiently, maximizing daily appointments without compromising patient care or satisfaction.
- Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers
Patient Coordinator
Total Vision-Milpitas, CA
03.2022 - 10.2024
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Effectively communicated with patients to gather necessary information and ensure accurate record-keeping.
- Navigated electronic medical record systems proficiently, updating patient profiles with accurate information during each visit or interaction.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing check-ins.
- Provided exceptional customer service, addressing patient inquiries in person and via phone calls.
- Supported practice growth by consistently promoting and upselling optical products and services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
- Delivered excellent patient experiences and direct care.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Performed basic vision testing for new patients.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
HR Assistant
VT Services, Inc.-Sacramento, CA
10.2021 - 07.2023
- Provided administrative support to the HR department, efficiently managing calendars, scheduling appointments, and coordinating meetings
- Maintained accurate and up-to-date employee records, including personal information, attendance, and performance evaluations, ensuring compliance with data protection regulations
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Updated and maintained employee attendance records.
- Developed and maintained HR policies and procedures.
Cashier
Dilac Cuisine Vegetarian Restaurant-San Jose, CA
08.2018 - 03.2020
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Maintained a clean and organized work area, including cleaning registers, countertops.
- Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Education
No Degree - Business Administration
Evergreen Valley College
San Jose, CAHigh School Diploma -
Silver Creek High School
San Jose, CA05-2017
Skills
- Collaborative teamwork
- Time management strategies
- Effective organizational skills
- Experienced in developing customer engagement strategies
- Advanced native language skills
- Adept at organizing simultaneous responsibilities
- Commitment to service quality
- Positive demeanor
- Dependable and trustworthy
- Detail-oriented quality assurance
- Customer support expertise
- Effective listening
- Effective relationship management
Certification
- Property & Casualty License
- March 2025 to March 2027
Languages
Vietnamese - Fluent
English - Intermediate
Timeline
Insurance Broker
PHP Insurance-California
01.2025 - Current
Optician
Evergreen Valley Optometry-San Jose, CA
11.2024 - 12.2024
Patient Coordinator
Total Vision-Milpitas, CA
03.2022 - 10.2024
HR Assistant
VT Services, Inc.-Sacramento, CA
10.2021 - 07.2023
Cashier
Dilac Cuisine Vegetarian Restaurant-San Jose, CA
08.2018 - 03.2020
No Degree - Business Administration
Evergreen Valley College
High School Diploma -
Silver Creek High School
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