Vy Nguyen
Garden Grove
Summary
Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience.
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Front Desk Associate
Crunch Fitness
Fountain Valley
09.2024 - 01.2025
- Answered phones, booked reservations, and responded to inquiries from customers.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Maintained daily records of all transactions, including payments and cancellations.
- Greeted guests upon arrival and provided excellent customer service.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Prepared end-of-day reports detailing total number of guests checked in and out during shift.
FRONT DESK ASSOCIATE
Planet Fitness
Burnsville
11.2022 - 08.2023
- Answered phone professionally and courteously and used proper phone greeting techniques.
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
RESTAURANT HOSTESS
Cam Ranh Bay
Burnsville
06.2022 - 10.2022
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Monitored restaurant activity to determine seating and dining flow.
- Maintained a professional appearance at all times while adhering to the dress code policy.
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Engaged with guests to maximize satisfaction with food and service.
- Responded quickly and effectively to customer complaints or concerns in order to maintain customer satisfaction levels.
Education
Associate of Business Administration - Accounting
Orange Coast College
Costa Mesa, CA 09.2023 - 08.2025
Prior Lake High School
Prior Lake, MNSkills
- Information Protection
- Multi-Line Phone Systems
- Word Processing
- Listening Skills
- Excellent Communication
- Conflict Resolution
- Problem Solving
- Multitasking
- Active Listening
- Customer service
- Communication skills
- Relationship building
- Administrative skills
Timeline
Front Desk Associate
Crunch Fitness
09.2024 - 01.2025
Associate of Business Administration - Accounting
Orange Coast College
09.2023 - 08.2025
FRONT DESK ASSOCIATE
Planet Fitness
11.2022 - 08.2023
RESTAURANT HOSTESS
Cam Ranh Bay
06.2022 - 10.2022
Prior Lake High School