Summary
Work History
Education
Skills
Languages
Timeline
Generic
Vy Pham

Vy Pham

San Diego

Summary

Friendly, dependable, and possessing strong customer service and organizational skills. Experienced in greeting clients, managing busy front-desk operations, and handling payments with accuracy. Skilled at multitasking, answering phone inquiries, scheduling, and supporting both customers and team members in fast-paced settings. Quick learner with a positive attitude, dependable work ethic, and fully authorized to work in the U.S.

Work History

Reception & Customer Service

Cong Coffee,Underground Coffee,VP Coffee
2018 - 2021
  • Greeted and assisted customers in a welcoming manner.
  • Handled phone inquiries, processed payments, and managed POS system.
  • Organized staff schedules, maintained shop finances, and managed daily operations.
  • Supported team during busy hours and resolved customer concerns quickly.
  • Ensured cleanliness and compliance with health and safety standards.

Manual Quality Control & Union Vice President

Japan Quality Co., Ltd
2021 - 2023
  • Reviewed documents and apps for accuracy and quality.
  • Reported issues and supported teams to ensure smooth operations.
  • Served as Vice President of company labor union: organized events, coordinated employee benefits, and supported staff communication.

Education

First year - Marketing

San Diego Mesa College
San Diego, CA
09.2025

Bachelor of Arts - Japanese

University of Foreign Language Studies
Da Nang, Viet Nam
08-2022

Skills

  • Front desk reception & phone handling
  • Appointment scheduling & calendar management
  • POS system operation & payment processing
  • Customer service & clear communication
  • Microsoft Office & basic data entry
  • Multitasking & time management
  • Team collaboration & problem-solving

Languages

English
Professional
Vietnamese
Native/ Bilingual
Japanese
Professional

Timeline

Reception & Customer Service

Cong Coffee,Underground Coffee,VP Coffee
2018 - 2021

Manual Quality Control & Union Vice President

Japan Quality Co., Ltd
2021 - 2023

First year - Marketing

San Diego Mesa College

Bachelor of Arts - Japanese

University of Foreign Language Studies