Vy Tran
Cincinnati,OH
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Ambiance Nail Spa
10.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained confidentiality of information regarding clients and company.
Team Leader
Chic-Fil-A
11.2018 - 07.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Associate of Science - Healthcare Information Systems
University of Cincinnati
Cincinnati, OH04-2026
High School Diploma -
Princeton High School
Cincinnati, OH05-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- File management
- Typing speed
- Service-oriented mindset
- Tech-Savvy
Languages
Vietnamese
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
PC Building
Keyboard Building
Gaming
Timeline
Receptionist
Ambiance Nail Spa
10.2019 - Current
Team Leader
Chic-Fil-A
11.2018 - 07.2019
Associate of Science - Healthcare Information Systems
University of Cincinnati
High School Diploma -
Princeton High School
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