Vy Vo
Miami,FL
Summary
Dynamic professional with a proven track record at Eureka Vapor, enhancing brand visibility and streamlining operations. Expert in content scheduling and adept at fostering relationships, I've significantly boosted engagement rates. My detail-oriented mindset and exceptional organization skills have consistently improved service quality, driving success across roles.
Knowledgeable Personal Assistant with proven track record in managing daily operations and supporting executives. Excelled in organizing schedules, coordinating travel, and handling confidential information with discretion. Demonstrated ability to anticipate needs and streamline processes, enhancing efficiency and productivity.
Overview
10
10
years of professional experience
Work History
Micro Influencer
Self Employed Web
01.2020 - Current
- Engaged directly with followers through regular Q&A sessions or polls on social media platforms like Instagram or Twitter.
- Developed creative strategies to grow follower base, resulting in increased engagement and partnership opportunities.
- Maintained transparency regarding sponsored content by adhering to FTC guidelines and disclosing paid partnerships or affiliations to audience.
- Utilized analytics tools to track audience demographics, preferences, and trends to optimize content strategy.
- Negotiated contracts with partner brands, securing beneficial terms for both parties involved in collaborations.
- Managed deadlines effectively while juggling multiple brand partnerships and projects simultaneously.
- Built long-lasting relationships with fellow influencers and industry professionals through networking events and collaborations.
- Generated positive word-of-mouth publicity by attending industry events as an ambassador for partnered brands or sponsor organizations.
- Contributed expertise during guest appearances on podcasts or interviews providing insights into influencer marketing strategies.
- Participated in industry events, workshops, and conferences to stay up-to-date with latest trends and best practices within the influencer marketing realm.
Personal Assistant/Social Media Manager
Eureka Vapor
01.2022 - 10.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Designed and executed social media training program for new hires, ensuring high-quality content production.
Customer Service Liason
Amazon
08.2019 - 12.2021
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained accurate records of customer interactions within CRM system, ensuring continuity of service across team members.
- Negotiated mutually agreeable solutions during challenging situations, preserving positive brand reputation among clientele.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Resolved escalated client complaints professionally, working diligently towards fair outcomes beneficial to all parties involved.
- Streamlined communication channels for improved client interactions and increased efficiency.
- Managed high call volumes while maintaining a professional and empathetic demeanor with customers.
- Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
- Facilitated smooth transitions between departments when necessary to address complex client needs effectively.
- Participated in cross-functional teams working on initiatives aimed at improving overall customer experience within the organization.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
Asistant Manager
Astro Skate
01.2015 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FL05-2021
Skills
- Time management expertise
- Detail-oriented mindset
- Exceptional organization
- Commitment to quality and service
- Resourceful
- Travel planning expertise
- Content scheduling
- Verbal and written communication
- Advertising
- Networking and relationship building
- Web 20 savvy
- Content delivery
Languages
English
Full Professional
Vietnamese
Professional Working
Interests
- Avid Reader
- Video Gaming
- Fashion and Style
- Dancing
- Adventure Travel
Timeline
Personal Assistant/Social Media Manager
Eureka Vapor
01.2022 - 10.2024
Micro Influencer
Self Employed Web
01.2020 - Current
Customer Service Liason
Amazon
08.2019 - 12.2021
Asistant Manager
Astro Skate
01.2015 - 07.2019
Associate of Science - Business Administration
Valencia College
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