Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

VYANCA WILLIAMS

Summary

Experienced Educator and Trainer in academic and corporate settings. Employ Adult Learning Techniques. Credentialed in Epic ClinDoc, Ambulatory, ASAP and Medhost CPOE. Certified in Cerner Power Chart through the VA. Excellent interpersonal, communication, and presentation skills. Utilize Microsoft Teams and Zoom for meetings and training. Able to complete complex assignments within deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with high capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

34
34
years of professional experience

Work History

Epic Credentialed Trainer/ATE Consultant

Next Level Consulting LLC
08.2013 - Current
  • Enhance user proficiency by delivering comprehensive Epic training sessions to healthcare professionals (Physicians, Nurses, Clinicians) for class up to 40 End Users.
  • Facilitate virtual, in-person and/or blended learning sessions.
  • Supported organizational goals of improved patient care by ensuring that staff were well-equipped with the necessary skills to effectively utilize Epic's tools and features.
  • Contributed to successful system go-live events by providing onsite support and real-time assistance during high-pressure situations.
  • Provide at elbow support and additional reinforcement (workflows) in Med Surg, Telemetry, SICU, ICU, Mother/Baby, NICU; Shock/Trauma Units; Bone and Joint, Family Medicine, PACU, Dialysis, Internal Medicine, OB/GYN, Inpatient Pre-Post Procedure Cath Lab and Behavioral Health.
  • Consistently met or exceeded client expectations by delivering high-quality training services tailored to their unique needs and objectives.
  • Proficient in Epic ClinDoc, Orders, Ambulatory modules.
  • Identify, resolve, and report issues via tickets and utilization of Service Now (call center).
  • Knowledge of Voalte, MModal, and Rover.
  • Provide assistance with Cerner bridge (PowerChart and PathNet).
  • Interviewer to staff Ochsner's Go-Live project.
  • Team Lead/ Zone Lead/Point of Contact/Training Site Lead

Epic Credentialed Trainer

Memorial Hermann Hospital
05.2024 - 11.2024
  • Daily preparation up to 3 virtual and onsite classes per day.
  • Facilitated training up to 30 End Users per class.
  • Followed up on any outstanding questions that arose during training.
  • Assisted PT with updating training materials via lesson plans, exercise books, tip sheets, and training environment build in LMS.
  • Administered End User Proficiency Assessments (EUPA), collected feedback, and communicated information to the PT.
  • Responsible for reporting attendance, no shows, and scores; along with withdrawing and registering End Users.
  • Supported End Users during go-live.
  • Trained new hires during go live and administered post-training refresher.
  • Received Credentialing in Clin Doc.
  • Consistently met or exceeded client expectations by delivering high-quality training services tailored to their unique needs and objectives.

Training Site Lead/Consultant

Tidelands Health
01.2024 - 03.2024
  • Oversaw in-house training facility (Corporate Center) and equipment.
  • Adhered to client's security policies and procedures before, during, and after training classes.
  • Developed effective communication channels between onsite teams and offsite management staff.
  • Monitored inventory levels, ordering supplies as needed to minimize shortages.
  • Gathered, organized and input information into database.
  • Ensured End Users attendance and completed required training in LMS.
  • Optimized customer (End Users) experience by delivering superior services and effectively troubleshooting technical issues.
  • Escalated issues to Training Manager as necessary.
  • Maintained detailed records of project progress, allowing for accurate forecasting of future needs.

EMR Implementation Trainer

GA Dept. of Corrections
11.2021 - 02.2022

    • Participated in discovery of information vital for a successful activation of EMR system and Go-Live.
    • Collaborated with subject matter experts to create accurate training content.
    • Delivered EMR ERMA/POCC training to HSA, DON, Nurses, and Physicians onsite and virtually.
    • Supported staff on site through activation providing solutions to problems that arise and reinforcement with end users.
    • Transcribed orders, allergies, and problems within the system at 100%.
    • Provided Helpdesk support via zoom for all end users after activation.
    • Submitted end of shift reports to manager via verbally and/or email.
    • Implementation Team Lead

Epic Credentialed Trainer

Ochsner Health System
08.2019 - 12.2019
    • Generated training roster via hospital system application for each class.
    • Maintained the readiness of training rooms and assembling training materials.
    • Collaborated with ID on changes with workflow to modify lesson plans as needed.
    • Delivered class training (ClinDoc, Stork, Physicians, Ambulatory Clinician/Dietician) up to 36 Nurses and 16 Physicians per class 6 days a week via classroom and virtual.
    • Demonstrated knowledge of adult education principles.
    • Conveyed knowledge of workflows and navigation of system.
    • Guided end users through system for assessments of lessons and evaluation of class.
    • Maintained attendance/reschedule/cancelled/no show documentation in LMS.
    • Conducted consultant candidate interviews and skill assessments for staffing Go-Live.
    • Received credentialing in ASAP and Ambulatory.
    • Troubleshoot staffing issues/coverage/end user needs.
    • Team Lead

Training Specialist

Educology Solutions, Inc.
07.2018 - 08.2018
    • Provided EHR and Joint Patient Assessment and Tracking System training under the Disaster Medical Information Suite to Physicians, Clinicians, and DHHS staff at NDMS Summit.
    • Trained up to 120 personnel hired to fulfill various roles.
    • Provided technical support in learning labs.

Medhost Credentialed Trainer

Community Health System
06.2014 - 08.2014
  • Responsible for delivering, supporting, and enhancing the training program.
  • Promoted a positive learning environment by addressing individual learner needs and fostering open communication among participants.
  • Utilized curriculum and training materials set forth by CHS for Medhost CPOE to facilitate training for up to 20 Physicians and Hospitalists per class.
  • Trained Physicians on MModal Fluency Dictation.
  • Conveyed knowledge of workflow via training on orders entry, clinical reconciliation.
  • Provided elbow support for Go-Live at site for all departments.
  • Collaborated with Corporate Clinical Liaison (CCL) on improvements and issues.
  • Received credentialing in CPOE/Orders.

Epic Credentialed Trainer

WellStar Health System
08.2013 - 05.2014
  • Facilitated on-boarding, end user, and super user training for electronic medical records (EMR) for Inpatient Clinical Documentation with up to 40 per class.
  • Utilized curriculum, lessons, training materials, e-learning, knowledge of workflows, and adult learning techniques.
  • Conducted assessments of students learning throughout 4 course training sessions.
  • Met organizational requirements and work collaboratively with PT's and Epic team members to develop and implement modifications, tip sheets, and scheduling for training and support.
  • Crossed trained in Stork, Orders, Unit Secretary, and ASAP.
  • Provided (At the Elbow) activation support for all staff within 6 WellStar Hospitals and Hospice.
  • Zone Lead for Wave 2

Inclusion Teacher/Case Manager

Hutto ISD
08.2010 - 06.2011
  • Provided instruction and assisted students with special needs on daily basis within general classroom setting.
  • Collaborated with general education teachers on modified lessons/plans, teaching strategies, and assistive technology.
  • Administered assessments for development of IEP's and instructional techniques.
  • Monitored academic and behavior progress of students on caseload.
  • Developed progress reports for 15 students on caseload.
  • Developed and updated IEP goals and objectives for annual report.
  • Selected by principal to be on the PLC for District

Content Mastery Center Teacher/Case Manager

San Antonio Schools
08.2004 - 02.2007
  • Managed and operated center for 150+ middle school special education students.
  • Supervised 2 rotating teachers within the Center.
  • Improved center attendance by 15%.
  • Selected and implemented all adaptive resources/assistive technology within center.
  • Requisitioned materials, books, and supplies for the center using budgeted funds.
  • Collaborated with general/special education teachers on academic support, strategies, and recommendations.
  • Counseled students in general ed. classes and prepared schedules for classes and graduation.
  • Developed curriculum and provided quality academic instruction in Economics.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Maintained accurate records of 25-30 student's progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
  • Teacher of the Month Award

Education Specialist

Jefferson Parish Head Start
10.2002 - 07.2003
    • Acted upon referrals received for children in need of special services for 7 Head Start sites by making observations and evaluations.
    • Followed through with providers to assure that the services needed were delivered.
    • Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development, and growth.
    • Developed strategies for instruction and classroom management for teachers.
    • Trained classroom staff to work with children with special needs academically and behaviorally.
    • Coordinated and facilitated staff/parent meetings.
    • Met with parents and guardians to assist in understanding and supporting educational objectives, learning expectations and behavior standards.
    • Selected to be on Jefferson Parish Advisory Board

Participant Associate/Project Administrator/Trainer

AON- Hewitt HR Firm
09.2001 - 05.2002
    • Administered health and welfare benefits for client with over 10,000 employees.
    • Processed approximately 75-100 calls daily and resolved issues to decrease calls in queue.
    • Responsible for checking workflow of 15 team members account research, call backs, and training of proper methods utilizing department systems.
    • Coached employees on best practices, providing constructive feedback to support their professional growth.
    • Served as a point of contact for team members seeking guidance or clarification on project-related matters.
    • Maintained Medicare Reimbursement Spreadsheet.
    • Incorporated knowledge of COBRA, HIPAA, ERISA, FMLA, and Defined Contributions.
    • Highest Client Relations Award.

Special Education Instructor

Jefferson Parish Public Schools
08.1991 - 08.2000
    • Developed curriculum, planned, and provided quality academic instruction and GED preparation course for special education students (ages 10-18) in a residential treatment facility.
    • Supervised paraprofessional.
    • Mentored new teachers on student progress monitoring and legal document preparation as directed by Principal.
    • Conducted and attended meetings with social workers, therapists, probation officers, and staff when necessary.
    • Utilized various teaching methods, including hands-on activities and multimedia presentations, to accommodate different learning styles and abilities.
    • Developed and executed comprehensive behavior management plans, resulting in a more focused and engaged classroom environment.
    • Assessed student performance regularly using both formal assessments and informal observations to inform instructional decisions.
    • Provided ongoing support for families of special education students through regular communication and parental involvement opportunities.

Education

Master of Science - Urban And Regional Planning

Columbia University
New York, NY

Bachelor of Arts - Social Sciences

Dillard University
New Orleans, LA

Certification Program - Special Education

University of New Orleans
New Orleans, LA

Professional - Office Administration

Kennesaw State University
Kennesaw, GA

No Degree - Real Estate

Alamo Institute
San Antonio, TX

Skills

  • Experience with learning management systems
  • Curriculum development skills
  • Training assessment
  • Virtual training expertise
  • Classroom teaching experience
  • Coaching individuals
  • Training content revision
  • Performance assessment
  • Attention to detail
  • Candidate interviewing
  • Database management
  • Application of adult learning principles
  • Organizational skills

Timeline

Epic Credentialed Trainer

Memorial Hermann Hospital
05.2024 - 11.2024

Training Site Lead/Consultant

Tidelands Health
01.2024 - 03.2024

EMR Implementation Trainer

GA Dept. of Corrections
11.2021 - 02.2022

Epic Credentialed Trainer

Ochsner Health System
08.2019 - 12.2019

Training Specialist

Educology Solutions, Inc.
07.2018 - 08.2018

Medhost Credentialed Trainer

Community Health System
06.2014 - 08.2014

Epic Credentialed Trainer/ATE Consultant

Next Level Consulting LLC
08.2013 - Current

Epic Credentialed Trainer

WellStar Health System
08.2013 - 05.2014

Inclusion Teacher/Case Manager

Hutto ISD
08.2010 - 06.2011

Content Mastery Center Teacher/Case Manager

San Antonio Schools
08.2004 - 02.2007

Education Specialist

Jefferson Parish Head Start
10.2002 - 07.2003

Participant Associate/Project Administrator/Trainer

AON- Hewitt HR Firm
09.2001 - 05.2002

Special Education Instructor

Jefferson Parish Public Schools
08.1991 - 08.2000

Master of Science - Urban And Regional Planning

Columbia University

Bachelor of Arts - Social Sciences

Dillard University

Certification Program - Special Education

University of New Orleans

Professional - Office Administration

Kennesaw State University

No Degree - Real Estate

Alamo Institute