Vy Ho
Orange,CA
Summary
Highly organized and dependable professional with a proven track record in effective management of multiple priorities. Known for maintaining a positive attitude in fast-paced environments, ensuring efficient and smooth operations. Adept at prioritizing tasks, coordinating schedules, and meeting deadlines with precision. Committed to delivering exceptional results while fostering a collaborative and supportive work environment.
Overview
11
11
years of professional experience
Work History
Senior Housing Specialist
City of Garden Grove Housing Authority
10.2024 - Current
- Manage the Family Self-Sufficiency Program with minimal to no supervision.
- Conduct periodical staff and performance reports.
- Analyze agency statistics and perform corrective actions.
- Oversee the housing specialists' daily activities.
- Maintain great customer service throughout the agency as well as the public.
Housing Specialist
City Of Garden Grove, Housing Authority
02.2022 - Current
- Conduct initial qualifications interview with new applicants in English and Vietnamese
- Obtain, review, and process required paperwork to admit applicants and re-certify participants for different housing programs
- Solve problems and conflicts between different parties: applicants, tenants, owners, other agencies
- Administer the Family Self-Sufficiency Program
- Implement great customer service with multiple populations
Office Assistant
City Of Garden Grove, Housing Authority
11.2018 - 02.2022
- Maintain great customer service in fast paced working environment
- Set up, manage and update tenants' filing system
- Assist staff to optimize program qualification and examination procedures
Executive Assistant
NTL Hedge Fund, LLC
07.2017 - 11.2018
- Report directly to the CEO
- Assist with day-to-day basis of the company and projects
- Oversee different teams to ensure productivity
Client Relations Coordinator
Tommy Mai Financial
11.2016 - 06.2017
- Maintain excellent client relations
- Organize luncheons, meetings and seminars
- Assist with paperwork processing for applications
Escrow Assistant
California Eagle Escrow, Inc.
06.2014 - 10.2016
- Execute opening and closing escrow procedures
- Administrative support
- Coordinate different parties throughout closing
Education
Bachelors - Communications
California State University
Fullerton, CA07.2017
Associate - Communications
Orange Coast College
Costa Mesa, CA05.2013
Skills
- Program management
- Data analysis
- Customer service
- Confidentiality maintenance
- Housing regulations
- Conflict resolution
- Document preparation
- Client communication
- Performance reporting
- Staff supervision
- Cultural competency
- Problem solving
- Team collaboration
- Time management
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Senior Housing Specialist
City of Garden Grove Housing Authority
10.2024 - Current
Housing Specialist
City Of Garden Grove, Housing Authority
02.2022 - Current
Office Assistant
City Of Garden Grove, Housing Authority
11.2018 - 02.2022
Executive Assistant
NTL Hedge Fund, LLC
07.2017 - 11.2018
Client Relations Coordinator
Tommy Mai Financial
11.2016 - 06.2017
Escrow Assistant
California Eagle Escrow, Inc.
06.2014 - 10.2016
Associate - Communications
Orange Coast College
Bachelors - Communications
California State University
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