VYJAUS (VyJazz) EASLEY
Warren
Summary
Enthusiastic and ambitious customer service specialist with a diverse range of transferable skills in management, sales, and operations. Demonstrating an exceptional ability to connect with individuals and comprehend their wants, needs, and desires, consistently delivering excellent service in every interaction. Talented and hard-working individual with versatility and a strong eagerness to learn and adapt to new challenges.
Overview
12
12
years of professional experience
Work History
Machine Operator
Dana
05.2023 - Current
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols
- Followed detailed instructions from work orders to complete assigned tasks correctly
- Kept workspace clean and organized at all times according to company policies
- Ensured quality control by inspecting finished products for defects
- Trained new staff on machine operation and safety procedures
- Loaded and unloaded materials onto machines and adjusted settings accordingly.
Unarmed Security Officer
Securitas Security Services USA
09.2022 - 04.2023
- Keep up with sales metric goals
- Manage both inbound and outbound calls providing complete information about the products or services to the clients
- Assist with explaining the application process and loan decision
- Adhered to strict confidentiality protocols when handling sensitive information from customers
- Provided exceptional customer service to clients through phone and email interactions
- Utilized problem solving techniques to resolve customer complaints and inquiries efficiently.
Cadillac Sales Consultant
Concentrix
09.2017 - 03.2020
- Increased sales by 46%
- Provide technical support during software installation or configuration
- Check to ensure that appropriate changes were made to resolve customers' problems
- Communicated product features, advantages, and benefits to customers
- Advised clients regarding accounts, pricing schedules, and financing options
- Provided product demonstrations in order to showcase features and benefits
- Met or exceeded sales objectives through client growth, supporting company revenue goals.
Store Manager
Family Dollar
09.2014 - 08.2017
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Tracked store inventory and ordered new products to prevent shortages.
Assistant Manager
Family Dollar
08.2013 - 09.2014
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped the manager oversee the daily operations of the store, managing staff and inventory
- Accurately process all transactions including cash, check, credit card, gift cards, coupons, returns, and exchanges
- Balance the register drawer at the end of each shift and to ensure that the store is properly secured at closing time.
Customer Service Representative
Family Dollar
02.2013 - 08.2013
- Greet customers in a friendly and professional manner, providing excellent customer service
- Maintain an organized and clean work area to ensure efficient checkout operation
- Assist with stocking shelves, setting up displays, and organizing merchandise as needed
- Follow company policies and procedures for handling money, checks, and other forms of payment.
Education
Criminal Justice -
Macomb Community College
06.2026
High School Diploma -
Detroit International Academy For Young Women
06.2011
Skills
- Basic Math
- Negotiation
- Conflict Resolution
- Scheduling
- Microsoft PowerPoint
- Sales closing
- Problem-solving abilities
- Upselling
- Verbal/written communication
Timeline
Machine Operator
Dana
05.2023 - Current
Unarmed Security Officer
Securitas Security Services USA
09.2022 - 04.2023
Cadillac Sales Consultant
Concentrix
09.2017 - 03.2020
Store Manager
Family Dollar
09.2014 - 08.2017
Assistant Manager
Family Dollar
08.2013 - 09.2014
Customer Service Representative
Family Dollar
02.2013 - 08.2013
Criminal Justice -
Macomb Community College
High School Diploma -
Detroit International Academy For Young Women
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