Summary
Overview
Work History
Education
Skills
Timeline
Generic

VYJAUS (VyJazz) EASLEY

Detroit,MI

Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering excellent service on every interaction. Im a talented hard-working individual that is versatile and eager to learn new things.

Overview

11
11
years of professional experience

Work History

Machine Operator

Dana
05.2022 - 11.2023
  • Operated production machinery in a safe and efficient manner, while adhering to all safety protocols
  • Followed detailed instructions from work orders to complete assigned tasks correctly
  • Kept workspace clean and organized at all times according to company policies
  • Ensured quality control by inspecting finished products for defects
  • Trained new staff on machine operation and safety procedures
  • Loaded and unloaded materials onto machines and adjusted settings accordingly.

Client Specialist

Rocket Mortage
02.2021 - 01.2022
  • Keep up with sales metric goals
  • Manage both inbound and outbound calls providing complete information about the products or services to the clients
  • Assist with explaining the application process and loan decision
  • Adhered to strict confidentiality protocols when handling sensitive information from customers
  • Provided exceptional customer service to clients through phone and email interactions
  • Utilized problem solving techniques to resolve customer complaints and inquiries efficiently.

Cadillac Sales Consultant

Concentrix
09.2017 - 03.2020
  • Increased sales by 46%
  • Provide technical support during software installation or configuration
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Communicated product features, advantages, and benefits to customers
  • Advised clients regarding accounts, pricing schedules, and financing options
  • Provided product demonstrations in order to showcase features and benefits
  • Met or exceeded sales objectives through client growth, supporting company revenue goals.

Store Manager

Family Dollar
09.2014 - 08.2017
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
  • Interviewed and hired prospective employees according to team needs
  • Created weekly work schedules to meet staffing needs while controlling labor costs
  • Tracked store inventory and ordered new products to prevent shortages.

Assistant Manager

Family Dollar
08.2013 - 09.2014
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped the manager oversee the daily operations of the store, managing staff and inventory
  • Accurately process all transactions including cash, check, credit card, gift cards, coupons, returns, and exchanges
  • Balance the register drawer at the end of each shift and to ensure that the store is properly secured at closing time.

Customer Service Representative

Family Dollar
02.2013 - 08.2013
  • Greet customers in a friendly and professional manner, providing excellent customer service
  • Maintain an organized and clean work area to ensure efficient checkout operation
  • Assist with stocking shelves, setting up displays, and organizing merchandise as needed
  • Follow company policies and procedures for handling money, checks, and other forms of payment.

Education

Criminal Justice -

Macomb Community College
06.2026

High School Diploma -

Detroit International Academy For Young Women
06.2011

Skills

  • English
  • Basic Math
  • Negotiation
  • Conflict Resolution
  • Scheduling
  • Microsoft PowerPoint
  • Sales closing
  • Problem-solving abilities
  • Upselling
  • Verbal/written communication

Timeline

Machine Operator

Dana
05.2022 - 11.2023

Client Specialist

Rocket Mortage
02.2021 - 01.2022

Cadillac Sales Consultant

Concentrix
09.2017 - 03.2020

Store Manager

Family Dollar
09.2014 - 08.2017

Assistant Manager

Family Dollar
08.2013 - 09.2014

Customer Service Representative

Family Dollar
02.2013 - 08.2013

Criminal Justice -

Macomb Community College

High School Diploma -

Detroit International Academy For Young Women
VYJAUS (VyJazz) EASLEY