VYJAUS (VyJazz) EASLEY
Detroit,MI
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering excellent service on every interaction. Im a talented hard-working individual that is versatile and eager to learn new things.
Overview
11
11
years of professional experience
Work History
Machine Operator
Dana
05.2022 - 11.2023
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols
- Followed detailed instructions from work orders to complete assigned tasks correctly
- Kept workspace clean and organized at all times according to company policies
- Ensured quality control by inspecting finished products for defects
- Trained new staff on machine operation and safety procedures
- Loaded and unloaded materials onto machines and adjusted settings accordingly.
Client Specialist
Rocket Mortage
02.2021 - 01.2022
- Keep up with sales metric goals
- Manage both inbound and outbound calls providing complete information about the products or services to the clients
- Assist with explaining the application process and loan decision
- Adhered to strict confidentiality protocols when handling sensitive information from customers
- Provided exceptional customer service to clients through phone and email interactions
- Utilized problem solving techniques to resolve customer complaints and inquiries efficiently.
Cadillac Sales Consultant
Concentrix
09.2017 - 03.2020
- Increased sales by 46%
- Provide technical support during software installation or configuration
- Check to ensure that appropriate changes were made to resolve customers' problems
- Communicated product features, advantages, and benefits to customers
- Advised clients regarding accounts, pricing schedules, and financing options
- Provided product demonstrations in order to showcase features and benefits
- Met or exceeded sales objectives through client growth, supporting company revenue goals.
Store Manager
Family Dollar
09.2014 - 08.2017
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Tracked store inventory and ordered new products to prevent shortages.
Assistant Manager
Family Dollar
08.2013 - 09.2014
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped the manager oversee the daily operations of the store, managing staff and inventory
- Accurately process all transactions including cash, check, credit card, gift cards, coupons, returns, and exchanges
- Balance the register drawer at the end of each shift and to ensure that the store is properly secured at closing time.
Customer Service Representative
Family Dollar
02.2013 - 08.2013
- Greet customers in a friendly and professional manner, providing excellent customer service
- Maintain an organized and clean work area to ensure efficient checkout operation
- Assist with stocking shelves, setting up displays, and organizing merchandise as needed
- Follow company policies and procedures for handling money, checks, and other forms of payment.
Education
Criminal Justice -
Macomb Community College
06.2026
High School Diploma -
Detroit International Academy For Young Women
06.2011
Skills
- English
- Basic Math
- Negotiation
- Conflict Resolution
- Scheduling
- Microsoft PowerPoint
- Sales closing
- Problem-solving abilities
- Upselling
- Verbal/written communication
Timeline
Machine Operator
Dana
05.2022 - 11.2023
Client Specialist
Rocket Mortage
02.2021 - 01.2022
Cadillac Sales Consultant
Concentrix
09.2017 - 03.2020
Store Manager
Family Dollar
09.2014 - 08.2017
Assistant Manager
Family Dollar
08.2013 - 09.2014
Customer Service Representative
Family Dollar
02.2013 - 08.2013
Criminal Justice -
Macomb Community College
High School Diploma -
Detroit International Academy For Young Women