Summary
Overview
Work History
Education
Skills
Timeline
Generic

Violet Johnston

Nampa,ID

Summary

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.

Overview

28
28
years of professional experience

Work History

Quality Control, Machine Operator

Centennial Plastics
04.2008 - Current
  • Collaborated with production team to develop new procedures for reducing manufacturing errors and increasing overall product quality.
  • Improved product quality by conducting thorough inspections and identifying defects in materials.
  • Enhanced efficiency of quality control processes through systematic organization and accurate recordkeeping.
  • Streamlined communication between departments, resulting in improved issue resolution and faster response times.

Home Health Care Assistant

Tomorrows Angles
01.2006 - 08.2007
  • Improved patient comfort by providing compassionate and attentive care.
  • Assisted patients with daily living activities for enhanced quality of life.
  • Administered medication as prescribed, ensuring proper dosage and timely intake.
  • Maintained clean and safe living environments, reducing the risk of infections and accidents.
  • Collaborated with healthcare team members to develop customized care plans for each patient.

Customer Service Assistant Supervisor

Holiday Inn Marion In.
01.1999 - 01.2005
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Streamlined communication between departments for improved collaboration and faster issue resolution.
  • Developed comprehensive training materials to ensure consistent performance among team members.
  • Mentored junior staff, resulting in increased productivity and reduced turnover rates.
  • Collaborated with colleagues to implement new strategies for enhancing customer experience across multiple touchpoints.
  • Boosted overall efficiency by identifying areas of improvement within the department and implementing necessary changes.
  • Implemented new procedures for handling escalated situations, reducing resolution time and improving overall satisfaction rates.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Quality Control Inspector/Machine Operator Assembler

R.C.A
01.1997 - 01.2003
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Followed standard operating procedures for inspections and tests.
  • Operated and maintained testing equipment.
  • Repaired faults, reassembled products, and completed additional tests.

Cashier/Stocking Crew Member

Dollar General Store
01.1996 - 01.1997
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

GED -

Essential Education
California, PA
02.2024

Skills

  • Materials Management
  • Machinery Operation
  • Preventive Maintenance
  • Equipment Monitoring
  • Forklift Operation
  • Machinery Cleaning
  • Quality Control
  • Equipment Operation
  • Basic Math
  • Quality Assurance
  • Heavy Lifting
  • Complex Problem-Solving
  • Assembly and Production
  • Manufacturing
  • Attention to Detail
  • Machinery Operations
  • Good Communication
  • [Equipment] Operation
  • Computer Skills
  • Problem-Solving
  • Power and Hand Tools
  • OSHA Certification
  • Shipping and Labeling
  • Assembly Procedures
  • Logistics
  • Production Equipment Experience
  • Quality Assurance Controls
  • Teamwork and Collaboration
  • Forklift and Pallet Jack Operation
  • Start up Procedures
  • Strong Work Ethic
  • Teamwork Abilities
  • Time Management
  • Problem Solving
  • Production Monitoring
  • Material Handling
  • Safety Protocols
  • Continuous Improvement
  • Measuring and Test Equipment
  • Team Collaboration and Leadership
  • Peer Training
  • Multitasking and Organization
  • Coaching and Mentoring

Timeline

Quality Control, Machine Operator

Centennial Plastics
04.2008 - Current

Home Health Care Assistant

Tomorrows Angles
01.2006 - 08.2007

Customer Service Assistant Supervisor

Holiday Inn Marion In.
01.1999 - 01.2005

Quality Control Inspector/Machine Operator Assembler

R.C.A
01.1997 - 01.2003

Cashier/Stocking Crew Member

Dollar General Store
01.1996 - 01.1997

GED -

Essential Education

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Violet Johnston