Vyonne Bailey
Phoenix,AZ
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
16
16
years of professional experience
Work History
Travel Assistant
UCSD University Of San Diego
San Diego
01.2007 - 01.2008
- Coordinate travel arrangements for employees, Book flights, hotels, and rental cars, Manage travel budget and expenses, Ensure compliance with company travel policies, Provide excellent customer service to travelers, Communicate effectively with vendors and employees, Organize travel itineraries and schedules, Troubleshoot any travel-related issues, Maintain accurate travel records, Stay up-to-date on travel industry trends
- Ensured that all customer requirements were met during the trip planning process.
- Processed payments for bookings using various payment methods.
- Assisted customers with booking flights, hotels and car rentals.
- Coordinated transfers between airports and hotels for clients.
- Provided support for travelers during their journey by responding to any questions or concerns they had.
- Reconciled invoices from suppliers against contracts to ensure accuracy of billing.
- Informed customers about special promotions, discounts and offers related to travel services.
- Answered inquiries from customers via phone or email in a timely manner.
- Maintained accurate records of customer information in order to provide excellent service.
- Created itineraries for clients based on their preferences and budget.
- Prepared detailed reports on customer feedback regarding their experience with our services.
- Developed relationships with key stakeholders such as airlines, hotels and tour operators.
- Identified opportunities for improvement in existing processes related to travel assistance.
- Assisted with the preparation of travel packages including sightseeing tours and activities.
- Monitored changes in flight schedules and rescheduled bookings accordingly.
- Provided advice on local attractions, restaurants and transportation options.
- Performed regular audits of customer accounts to ensure accuracy of data.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Provided clients with assistance in preparing required travel documents and forms.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone or online.
- Coached staff on strategies to enhance performance and improve customer relations.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Built and maintained productive relationships with employees.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Administrative Assistant 11
UCSD PHARMACY ADMISSION
San Diego, California
06.1992 - 06.2006
- Created travel arrangements and distributed travel details to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Managed office supplies inventory and placed orders when necessary.
- Scheduled appointments between clients and customers and internal staff members.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Facilitated communication between different departments within the organization.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
- Greeted visitors and provided general information about the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Administrative Assistant
San Diego City College
San Diego, CA01-1979
Associate of Science - Computer And Information Sciences
San Diego College City College
San Diego, CA06-1974
Skills
- Travel Arrangements
- Itinerary Planning
- Cultural Sensitivity
- Destination knowledge
- Multilingual Communication
- Flight booking
- Activity recommendations
- Local Customs
- Data Entry
- Payment Processing
- Customer Documentation Review
- Reservation Confirmation
- Documentation And Reporting
- Problem-Solving
- Accommodation Planning
- Professional Demeanor
- Corporate Travel
- Active Listening
- Group Travel
- Task Prioritization
- Travel reservations
- Professionalism
- Continuous Improvement
- Organizational Skills
- Customer Service
- Microsoft Office
- Time Management
- Problem-solving abilities
- Invoice Preparation
- Phone Etiquette
- Relationship Building
- Telephone reception
- Customer reservations
- Excellent Communication
- Passenger Assistance
- Written Communication
- Creative Thinking
- Time management abilities
- Multitasking
- Goal Setting
- Reservation Management
- Effective Communication
- Upselling proficiency
- Problem-solving aptitude
- Travel sales
- Decision-Making
- Phone and Email Etiquette
- Documentation
- Self Motivation
- Staff Training
- Flexible Schedule
Timeline
Travel Assistant
UCSD University Of San Diego
01.2007 - 01.2008
Administrative Assistant 11
UCSD PHARMACY ADMISSION
06.1992 - 06.2006
Administrative Assistant
San Diego City College
Associate of Science - Computer And Information Sciences
San Diego College City College
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