Vyree Williams
Elmont,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Motor Vehicle Representative
New York State Department Of Motor Vehicles
07.2019 - Current
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
Practice Billing Associate,
Northwell Health System
12.2012 - 01.2019
- Improved billing accuracy by thoroughly reviewing invoices and cross-referencing data with client accounts.
- Streamlined the invoicing process for increased efficiency, utilizing automated billing software and systems.
- Maintained updated records of customer account information to ensure accurate and timely billing processes.
- Enhanced client satisfaction by promptly addressing and resolving billing inquiries, discrepancies, or disputes.
- Reduced processing time by implementing batch invoicing procedures for recurring charges or high-volume clients.
- Ensured compliance with company policies and industry regulations while managing sensitive financial data securely.
- Expedited payment collection through diligent follow-up on overdue invoices, establishing a consistent communication protocol with clients.
Guest Service Representative
The Time Hotel
07.2004 - 02.2011
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Education
Diploma - Hospitality
Paine High School
Kingston Jamaica 06.1993
Skills
- Training and development
- Document verification
- Data entry accuracy
- Task prioritization
- Problem-solving abilities
- Critical thinking
- Team collaboration
- Customer service excellence
Timeline
Motor Vehicle Representative
New York State Department Of Motor Vehicles
07.2019 - Current
Practice Billing Associate,
Northwell Health System
12.2012 - 01.2019
Guest Service Representative
The Time Hotel
07.2004 - 02.2011
Diploma - Hospitality
Paine High School
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