Vyrna Canino
La Crosse,WI
Summary
As an experienced Admissions Counselor/Registration Clerk, I bring a set of talents that I believe will be valuable to [Target Company]. My collaboration strength, people-centric nature, and eagerness to please have afforded me excellent customer service skills. I am excited to contribute my strengths and proficiency in communication toward your team efforts. My focus on building strong professional relationships has been a valuable asset throughout my career.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Hospital Admissions Counselor/Patient Registration Clerk
Gundersen Healthcare
La Crosse, WI
08.2021 - Current
- Processed admissions paperwork including consent forms, medical records requests, financial documents, and other related materials.
- Greeted incoming patients and families, answered questions, and provided directions to appropriate departments.
- Participated in training sessions for new staff members on admission processes.
- Facilitated communication between various departments within the hospital concerning patient care needs.
- Provided customer service support by responding promptly to inquiries via phone or email.
- Verified patient insurance information and obtained authorizations for services from insurance companies.
- Ensured compliance with all applicable federal and state regulations regarding healthcare admissions.
- Performed data entry tasks to update patient information in the hospital's database systems.
- Maintained accurate patient records in the hospital's electronic health record system.
- Helped patients with admissions process and adhered to state and federal laws.
- Managed sensitive information with discretion and in compliance with confidentiality policies.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Completed relevant insurance and other claim forms.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Lead Patient Service Representative
Vernon Memorial Healthcare
Viroqua, Wisconsin
08.2016 - 11.2021
- Assisted in developing strategies to improve overall patient satisfaction scores.
- Assisted with training new staff members on policies and procedures related to patient services.
- Developed and maintained positive relationships with physicians, nurses, vendors and other members of the healthcare team.
- Scheduled laboratory tests, imaging studies and other diagnostic tests as ordered by physician or nurse.
- Provided customer service to patients and families in a professional manner.
- Performed patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts.
- Managed front desk activities such as answering phones, greeting visitors and patients, responding to inquiries and routing calls
- Processed referrals for specialty care services when necessary.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Coordinated scheduling of appointments across multiple departments
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Assembled registration paperwork and placed identification bands on patient.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Guided patients through the completion of consent and other required medical forms.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Education
Associate of Arts - Information And Communication Technology
University of Phoenix
Tempe, AZ08-2009
High School Diploma -
South Miami Senior High
Miami, FL08-1992
Skills
- [Skill 1]
- [Skill 2]
- [Skill 3]
- Effective communication
- Service oriented
- Teamwork
- Professional demeanor
- Collaborative teamwork
- Professionalism
- Multitasking capacity
- Adaptability
Closing
I would like to schedule an interview at your earliest convenience and will contact you next week to check on your availability., Thank you for your time and consideration.
Application
01/08/25, [Job Title], [Target Job Title], [Target Company]
Timeline
Hospital Admissions Counselor/Patient Registration Clerk
Gundersen Healthcare
08.2021 - Current
Lead Patient Service Representative
Vernon Memorial Healthcare
08.2016 - 11.2021
Associate of Arts - Information And Communication Technology
University of Phoenix
High School Diploma -
South Miami Senior High
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