W Jerri
Epping,NH
Summary
Customer-oriented General Manager/Sales Professional with 10 years of experience focused on increasing revenues and expanding margin. I am a detail oriented professional with an enthusiasm for sales and a passion for working with people. Confidence and organizational skills have enabled me to have a proven ability to produce professional quality work. Consistently strive to meet and exceed individual and team goals while providing outstanding customer service, education and leadership. Most enjoyable is a challenging and diversified work surrounding and driving results. Successfully manage a $132 M P&L in Medical/Dental equipment and merchandise sales. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous, collaborative leader and strategic planner with comprehensive managerial acumen. I offer the vision and motivation to enable me to partner with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
General Manager
Patterson Dental Company
08.2021 - Current
- Patterson merged 3 branches, Maine, Boston and CT into one New England Branch in which I was promoted to General Manager
- I now manage a $132M P&L with all of the same responsibilities in addition to now covering 7 states, all of New England and approximately 100 employees and managers
- Successfully established culture of one team focused on exceeding goals and Customer Experience
- Grew branch from #10 to #3 in first year
- Earned awards for growing most gross margin dollars in Cad Cam and Private label in first year for all of USA.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
General Manager
Patterson Dental Company
10.2018 - 08.2021
- Managed all Sales reps as well as service technicians, inside team, Service Manager and Operations manager
- Oversaw all aspects of business, training, Mentoring, service, maintenance, and sales
- Managed team of approximately 36
- Covered all activities in CT, Western MA, VT and Upstate NY
- Grew branch and increased ranking from #9 in country to #3 in 2 years.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through CRM utilization, account development and thorough communication.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Territory Sales Rep
Patterson Dental Company
11.2012 - 10.2018
- Responsible for generating and managing sales in given territory through cold calling, regular visits and building relationships
- Ability to seek out opportunities to provide quality customer service to accounts to build scratch territory
- Drove profitable sales growth across multiple categories including Medical/Dental equipment and merchandise
- Prepared sales visits and developed Client-specific sales strategies to enable me to exceed my goals
- Reached approximate sales of over $1,000,000.00 first year earning Rookie of the Year Award
- Grew territory to approximately $3000,000.00
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Met or exceeded sales, customer service and loyalty program standards.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented information to customers, peers and management.
- Quoted prices, credit terms and other bid specifications.
- Built and cultivated long-term quality relationships with over [Number] clients by addressing needs and providing superior customer service.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Demonstrated consistent track record of overachieving sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Developed, maintained and utilized diverse client base.
- Built and maintained positive relationships with diverse stakeholders.
- Developed and maintained strong working relationships with Dental professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion for dentistry.
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
- Acquired and applied Dental knowledge to create effective dialogue with customers.
- Built diverse and consistent sales portfolio.
- Maximized sales through effective client relationship development, resulting in consistent ranking in top 10% of local team.
- Presented professional image consistent with Patterson's brand values.
- Generated seasonal creative pitches for clients targeting various consumer groups.
- Provided expert identification of key territory Dental business needs.
Education
Some College (No Degree) - Liberal Arts
Camden County College
National Dental Assistants Certification, NJ RDA - DENTAL ASSISTING
Health Careers Academy
Cherry Hill05.1984
Skills
- Communication
- Consultative Selling/closing sales
- Customer Relationship Management (CRM)
- Leadership
- P&L Management
- Product Service
- Sales
- Sales Leadership
- Sales Management
- Strategy
Timeline
General Manager
Patterson Dental Company
08.2021 - Current
General Manager
Patterson Dental Company
10.2018 - 08.2021
Territory Sales Rep
Patterson Dental Company
11.2012 - 10.2018
Some College (No Degree) - Liberal Arts
Camden County College
National Dental Assistants Certification, NJ RDA - DENTAL ASSISTING
Health Careers Academy
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