Mark Del Llano
Fayetteville,GA
Summary
Medical Networks and Operations professional with extensive leadership experience in optimizing processes and enhancing operational efficiency. Proven ability to drive results through strategic planning and effective team management. Known for fostering collaborative environments and adapting to changing business needs with focus on achieving organization goals.
Overview
19
19
years of professional experience
Work History
Vice President Operations
S1 Health Outsourcing Group
01.2017 - 08.2025
- Developed a Medical Transportation and Language Interpreting App (AuxoLingo) to automate dispatch, negotiate rates, and monitor on-time performance for thousands of vehicles nationwide. Back office customer service and sales outsourcing specializing in supporting health, dental and vision plans for DME, radiology/imaging, physical therapy, orthopedics, and skilled nursing.
- Operations included medical and ancillary service cost containment, workers comp billing and authorizations, order intake, catastrophic care services, provider network development, scheduling, resolution of customer or quality issues, lead generation and order fulfillment.
- Coordinated services between U.S., Mexico and Philippines operations.
- Managed metrics and quality assurance programs for respective clients including investigating and resolving vendor billing, delivery, human resources, and talent recruitment in Mexico and the Philippines.
- Provided rush/last minute resources for procurement of services on behalf of TPAs and self-insured organizations.
- Attended risk management, workers compensation, transportation and health conferences to promote various organizations.
- Led change management efforts to successfully implement new policies, procedures, and technologies throughout the organization.
Vice President Logistics and Travel Division
One Call Care Management/3iCorp.com
10.2009 - 01.2014
- Company Overview: Largest workers compensation ancillary services broker in the U.S.
- Prior to acquisition by OCCM I was hired to create new transportation division from ground-up to include corporate sedan, ambulatory, paratransit, ground/air ambulance, commercial air travel and medical escort services nationwide.
- By second year increased my division revenue by 40%.
- Responsible for division P&L increase from 9% to 38% gross profit margins.
- Expanded transportation network of vendors by 200% year-over-year.
- Established contracts, manuals, service level agreements for vendor network including over 8,000 sedans, vans, and ambulances as well as 300 fixed wing and rotor aircraft.
- Integrated transportation services into language operations via the design of business process maps, policies and re-allocation of company resources.
- I was assigned responsibility for 5,000 qualified interpreters as well as state and court certified interpreters covering on-site, teleconference and document translation in over 140 languages during a period of in which the company grew top line revenue by 50%.
- Established and effectively used best practices protocols, process maps, business intelligence/analytics to optimize workflow, maximize profit potential and control cost of goods sold.
- Dotted line and direct line of supervision over one AVP, eight managers and three supervisors in Operations.
- Largest workers compensation ancillary services broker in the U.S.
Director of Operations
Coventry Health Care – First Script Network Services
03.2009 - 10.2009
- Responsible for P&L, quality assurance and network performance for both commercial and Federal workers comp accounts.
- Established training protocols and network strategy in support of a growing contact center.
- Established contracting SOP, account management and new client acquisition strategy.
- Responsible for vendor selection protocols including monitoring, performance, compliance and corrective measures for a staff of seventy.
Manager, Provider Relations and Contracts
Amerisource Bergen – PMSI
12.2006 - 03.2009
- Responsible for growing provider network for imaging; PT; DME; complex rehab; orthotics and prosthetics; vehicle and home modifications; transportation and translation; and ancillary services.
- Worked with internal teams to develop key relationships with catastrophic care facilities.
- Conducted presentations to insurance carriers and TPAs at C-suite and adjuster level and worked with eight regional sales managers and forty-five field sales representatives in all U.S. sales territories.
Education
Economics
George Washington University
Washington, DCSkills
- Bilingual-Spanish
- Strategic planning and execution
- Safety management
- Operations oversight
Affiliations
Case Management Society of America, 2004-2017
Military Service
United States Army, 2nd Infantry Division, Army Commendation Medal, Army Achievement Medal with 2nd Oak Leaf Cluster, HQ, 702nd MSB Camp Casey, Korea, Personnel Administration Specialist, Operations, U.S. Army Engineer School, Ft. Belvoir, VA, Personnel Administration Specialist
Timeline
Vice President Operations
S1 Health Outsourcing Group
01.2017 - 08.2025
Vice President Logistics and Travel Division
One Call Care Management/3iCorp.com
10.2009 - 01.2014
Director of Operations
Coventry Health Care – First Script Network Services
03.2009 - 10.2009
Manager, Provider Relations and Contracts
Amerisource Bergen – PMSI
12.2006 - 03.2009
Economics
George Washington University