Dynamic, energetic, results-oriented problem solver. A US Marine Corp veteran committed to the continuous improvement and development of my team, experienced in successful leadership of diverse groups of people across multiple departments and multiple locations. My objective is to obtain a position within a company that allows me to use my skills and experience while offering opportunities for advancement and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Operations Cabinet West
Interior Logic Group
07.2021 - Current
Oversee daily operations across multiple departments, across 5 states, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Conduct regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
Mentored and coached team members to foster productive and engaging work environment.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Improved operational efficiency by streamlining processes and implementing innovative solutions.
Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
Oversee successful implementation of new ERP system, ensuring smooth transition and minimal disruption to business operations.
Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
Operations Manager Cabinet Division
RESIDENTIAL DESIGN SERVICES
08.2019 - 07.2021
Develop Procedures, Processes as well as training modules to effectively implement a collaborative and positive work environment for high productivity output
Developed Strategies and procedures to retain as well as manage the business though the pandemic
Responsible to enforce all aspects of company policies as well as safety coordination
Created a KPI strategy to report to Corporate with monthly P&L
Monitor and adjust area responsibilities for the FSR and the Field Technicians
Create SOP’s for all Cabinet Operations processes, implementation, trained and enforce
Daily interaction with builders to keep positive relationships to ensure continued trade pasrtnerships
Oversee warranty coordination once installation has been completed
Performance Management and Change Initiatives
Ability to Manage Competing Priorities
Strategic Planning, Goal Setting, and Corporate Alignment
Ability to align Talent with objectives, efficiently in an effective manner
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Increased profit by streamlining operations.
Implemented quality control systems to boost overall product consistency and reliability.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager
APL LOGISTICS
11.2018 - 08.2019
3 Party Logistics Operations, Bay Valley Foods/Treehouse Foods
Overseeing the development and training of 28 direct reports
Monitor and maintain the condition and cleanliness of the facility, grounds, and equipment working directly with the sanitation and facility departments
Ensuring that all cGMP as well as SQF requirements are met and sustained
Responsible for implementation of cross training programs/new associate orientation
Monitor the workflow to ensure accuracy and efficiencies while providing feedback and reports on performance to the individuals as well as upper management (each picking, case picking, pallet picking, RF, and manual operations)
Implement process improvements, training and Lean Implementation to build orders, and establish general documentation practices
Coordinator of Personnel Safety Programs – Responsible for consistent implementation, training and understanding of the facility safety programs
SQF Coordinator – ensure that all SQF process and procedures are implemented and followed during the daily operations of the facility
HACCP Coordinator – Responsible to work with QA as well as Customer Complaint departments when needed for proper compliance of the HACCP program
Operations Manager
AMWAY
10.2006 - 08.2018
Facilitated the Service Center relocation from Buena Park to Santa Fe Springs working alongside engineers to design the layout and workflow of the operation
Worked with contractors to facilitate needs and timing of all equipment to be installed
Assisted in all change management initiatives and coordinated training activities to prepare for WMS launch
Implemented process improvements, training and lean implementation to build international orders, transfer orders and establish general documentation practices
Chair for the PIV Committee for the site, Trained nation wide
Reduced number of PIV incidents by more than 60% first year as committee chair
Increased Productivity by 36% in our Service Center first year as Supervisor
Responsible for maintaining cGMP and forklift training programs which include new team member orientations
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Collaborate with and support peers and up-lines across the company network to develop and implement company strategy, goals, and cost saving initiatives and the alignment of those strategies and goals
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Monitor and maintain the condition and cleanliness of the building, grounds, equipment, and all personal safety programs working with in house maintenance, corporate maintenance technicians, and engineering through regular inspections, preventive maintenance, and capital improvement projects
Monitor the workflow to ensure accuracy and efficiencies while providing feedback and reports on performance to the individuals as well as upper management (each picking, case picking, pallet picking, multiple product lines, third party distribution, RF, computer aided voice picking, and manual operations)
Worked directly with operation vendors and suppliers, control order cycles, and issue resolution for any issues that may have occurred
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Charged with logistics of domestic and international shipping for 4 of my years with the company.