Wesley Todd Hansen
Mesa,AZ
Summary
Dedicated and results-driven Account Manager with over 7 years of experience in the medical billing industry. Proven track record in managing client accounts, ensuring accurate billing processes, and fostering strong client relationships. Expertise in optimizing revenue cycles and resolving billing discrepancies, leading to improved client satisfaction and retention. Skilled in analyzing financial data, implementing strategic solutions, and collaborating with cross-functional teams to enhance operational efficiency. Committed to delivering exceptional service and driving organizational growth.
Overview
8
8
years of professional experience
Work History
Account Manager
Prosperity Behavioral Health
02.2023 - 09.2024
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Oversee the billing process from submission to payment, ensuring compliance with healthcare regulations.
- Analyze client accounts to identify trends and provide actionable insights for performance improvement.
- Collaborate with billing specialists to streamline processes and enhance service delivery.
- Conduct regular account reviews and meetings to assess client needs and deliver tailored solutions.
- Monitor account performance metrics and implement strategies to meet or exceed targets.
- Oversee and manage the implementation of new ticketing system
Account Manager
Elevated Billing Solutions
12.2017 - 02.2023
- Serve as the primary point of contact for assigned clients, addressing their inquiries and resolving issues related to billing and account management.
- Oversee the end-to-end billing process for clients, ensuring accuracy and compliance with healthcare regulations.
- Analyze and monitor client accounts to identify trends, discrepancies, and opportunities for improvement in billing practices.
- Conduct regular meetings with clients to assess client needs, provide updates, and discuss performance metrics.
- Collaborate with internal teams, including billing specialists and authorizations advocates, to ensure the timely and accurate submission of claims.
- Maintain up-to-date knowledge of industry trends, regulations, and best practices to ensure compliance and optimize client service.
- Prepare and present reports on account performance and revenue cycle metrics to both clients and internal stakeholders.
Purchasing Coordinator
EAZE Bracing
11.2016 - 12.2017
- Coordinate purchasing activities for DME products.
- Manage inventory levels by monitoring stock and ensuring timely replenishment of supplies.
- Maintain relationships with vendors and suppliers.
- Analyze pricing to make informed purchasing decisions that align with company goals.
- Process purchase orders and ensure accuracy in documentation and records.
- Monitor delivery schedules and track shipments to ensure timely arrival of products.
- Assist in resolving any discrepancies or issues related to orders, including quality control.
Education
High School Diploma -
Granite Peaks High School
Salt Lake City, UT06-2008
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Revenue Cycle Management
- Goal oriented
- Client relationship building
- Issue resolution
- Networking skills
Timeline
Account Manager
Prosperity Behavioral Health
02.2023 - 09.2024
Account Manager
Elevated Billing Solutions
12.2017 - 02.2023
Purchasing Coordinator
EAZE Bracing
11.2016 - 12.2017
High School Diploma -
Granite Peaks High School
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