Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Hi, I’m
WAYNE DARRINGTON
LAS VEGAS,NV
Summary
Overview
16
years of professional experience
Work History
UPSTORRANCE, CA
Lead Customer Support Specialist
05.2021 - Current
Job overview
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Streamlined support processes for improved efficiency and reduced response times.
- Managed a team of customer support representatives, ensuring consistent quality in service delivery.
- Implemented training programs to enhance team knowledge and performance, resulting in higher customer satisfaction rates.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding quotas by 67% YOY.
WedMD Health Services/Internet Brands El Segundo, CA
Account Manager
01.2020 - 05.2021
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
FedEx Los Angeles Market
Corporate Account Executive
03.2008 - 01.2020
Job overview
- Expanded client base by identifying prospective corporate accounts and establishing strong relationships.
- Maximized revenue growth for the company through effective negotiation of contracts and pricing strategies.
- Achieved sales targets consistently by delivering tailored solutions to meet clients specific needs.
- Collaborated with cross-functional teams to ensure seamless implementation of new accounts, resulting in high customer satisfaction ratings.
- Business Manager (5/2016-8/2018 ) / Assistant Manager (4/2014-2016) / Sales Customer Service Specialist (11/2011-4/2014) / Lead Project Coordinator (7/2010-11/2011) / Project Coordinator (4/2009-7/2010) / Courier (3/2008-4/2009)
Education
University of Nevada - Las VegasLas Vegas, NV
Bachelor of Science from TBD
05.2027
University Overview
Long Beach Polytechnic HSLong Beach, CA
High School Diploma
06.2006
University Overview
Skills
- Sales Proficiency
- Converting Leads
- Brand Management & Account Management
- Critical Thinking
- Call Center Experience
- CRM Software
- Customer Retention & Project Management
- Quality Control
Timeline
Lead Customer Support Specialist
UPS
05.2021 - Current
Account Manager
WedMD Health Services/Internet Brands
01.2020 - 05.2021
Corporate Account Executive
FedEx
03.2008 - 01.2020
University of Nevada - Las Vegas
Bachelor of Science from TBD
Long Beach Polytechnic HS
High School Diploma