Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

WADDELL WILLIAMS SR.

Summary

Dynamic hospitality professional with extensive experience at Copley Fairmont Hotel, excelling in housekeeping and guest satisfaction. Proven ability to enhance team performance through effective mentoring and training. Detail-oriented in room management and sanitation procedures, consistently achieving high cleanliness standards and positive guest feedback. Committed to optimizing operational efficiency and teamwork.

Overview

18
18
years of professional experience

Work History

Room Attendant

COPLEY FAIRMONT HOTEL
07.2021 - Current
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
  • Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
  • Participated in regular staff meetings to discuss ways of improving team performance and overall guest experience.
  • Increased efficiency with thorough room inspections, ensuring adherence to hotel standards.

Banquet Supervisor

Westin Hotel
01.2008 - 03.2011
  • Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
  • Provided exceptional customer service by promptly addressing guest concerns or requests during events.
  • Assisted in creating training materials that effectively educated team members on various aspects of their role as Banquet Supervisors.
  • Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
  • Implemented strategies to increase employee morale, leading to improved teamwork and productivity within the department.
  • Collaborated with sales team to create customized menus and event layouts tailored to client needs.

Banquet Houseperson

Royal Sonesta Hotel
02.2007 - 08.2008
  • Assisted in the creation of customized floor plans for each event, adhering to clients'' preferences and venue restrictions.
  • Enhanced guest satisfaction by ensuring timely setup and breakdown of banquet events.
  • Collaborated with team members to ensure seamless execution of all event components, leading to positive guest feedback.
  • Adhered to strict timelines for event setup and breakdown, ensuring punctuality and reduced downtime between functions.
  • Actively participated in ongoing training opportunities to stay current on industry trends and best practices for banquet services.

Education

Computer Graphics

WEST ROXBURY HIGH SCHOOL
West Roxbury, MA
09-1998

Skills

  • Housekeeping expertise
  • Hospitality industry
  • Collaborative teamwork
  • Sanitation procedures
  • Detail-oriented room management
  • Housekeeping knowledge
  • Maintenance reports
  • Mentoring and training
  • Teamwork

Accomplishments

  • Learned extensively about all the amenities, including spa, pool, and restaurants at the hotel, so that questions from guests were answered promptly and with the correct information.
  • Provided exceptional service with a smile to all guests and received the highest number of five-star reviews in the entire department.

Timeline

Room Attendant

COPLEY FAIRMONT HOTEL
07.2021 - Current

Banquet Supervisor

Westin Hotel
01.2008 - 03.2011

Banquet Houseperson

Royal Sonesta Hotel
02.2007 - 08.2008

Computer Graphics

WEST ROXBURY HIGH SCHOOL

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