Wade Archilla
Conroe,TX
Summary
Results-driven Quality Assurance Manager with over 10 years of expertise in software testing and quality assurance, consistently delivering high-quality software products. Demonstrated success in developing comprehensive test strategies, managing QA teams, and implementing automated testing frameworks to enhance efficiency. Committed to driving continuous process improvement while fostering a collaborative environment that emphasizes strong communication and leadership. Proven ability to align quality assurance initiatives with organizational goals to achieve exceptional results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
QA Manager
Sunnova Energy
03.2023 - 05.2025
- Led a team of 15 onshore QA resources in designing and executing test strategies for revenue processing applications, ensuring accuracy in billing, invoicing, and financial reporting.
- Developed and maintained automated testing frameworks to validate large‑scale transaction flows, reducing manual errors and improving efficiency.
- Collaborated with finance, IT, and operations teams to align QA processes with regulatory compliance and industry standards in energy revenue management.
- Conducted root cause analysis of defects in revenue processing workflows and implemented corrective actions to prevent recurrence.
- Established and monitored QA metrics (defect rates, test coverage, reconciliation accuracy) to track system reliability and team performance.
- Oversaw end‑to‑end testing of integrations between solar energy production data, customer accounts, and revenue systems.
- Mentored and coached QA engineers, fostering skill development in automation, data validation, and financial systems testing.
- Drove continuous improvement initiatives by refining QA processes, enhancing audit readiness, and ensuring seamless revenue cycle operations.
Senior QA Lead
Cedar Gate Technologies
04.2021 - 11.2022
- Partnered with product and development teams to support new feature delivery for enterprise‑level medical claims processing engines, leveraging AWS and Azure environments for scalable QA deployments.
- Directed and coordinated the work of 25 offshore QA resources, overseeing regression testing of more than 50,000 test cases across cloud‑based test infrastructures.
- Streamlined and consolidated legacy test beds by eliminating thousands of obsolete or invalidated test cases, improving efficiency and accuracy in both on‑prem and Azure/AWS hybrid setups.
- Designed and guided hundreds of business‑driven testing scenarios to validate complex claims processing workflows, integrating cloud services for performance and reliability.
- Revised and expanded QA processes, standardizing practices across teams and enhancing overall quality governance with cloud‑enabled automation pipelines.
- Collaborated with customer support teams to resolve client‑discovered issues quickly, ensuring timely delivery of corrective solutions in AWS and Azure hosted applications.
- Facilitated sprint planning meetings to align priorities and significantly reduce scope creep across development cycles.
- Transitioned critical QA tasks to a newly‑hired team of 90 resources, ensuring seamless knowledge transfer and operational continuity across distributed cloud environments.
QA Lead
Halliburton
06.2016 - 12.2019
- Partnered with developers and product owners to align QA with evolving product features, ensuring seamless functionality and reducing post‑release defects by 15%.
- Directed on‑site and offshore teams through 1,500+ manual and automated tests, accelerating release cycles and improving overall product quality.
- Defined and documented test cases for Agile and Waterfall projects, increasing test coverage and reducing missed requirements by 20%.
- Verified acceptance criteria by implementing automated and manual regression tests, cutting regression cycle time by 25%.
- Planned and presented cohesive test plans to senior management, streamlining approvals and reducing project delays.
- Coordinated with development and functional teams to resolve issues, boosting testing efficiency and reducing defect backlog by 30%.
- Supported defect control and configuration management within the delivery pipeline, improving release stability and reducing rollback incidents.
- Led REST API lifecycle testing and analysis, ensuring reliable integrations and reducing API‑related defects by 40%.
- Executed performance and load testing using JMeter and LoadRunner, identifying bottlenecks and optimizing system scalability to improve release readiness and client satisfaction scores.
- Implemented user acceptance testing focused on defect documentation and bottleneck identification, improving release readiness and client satisfaction scores.
- Prepared comparative analyses of operating programs, identifying cost inefficiencies and saving 10% in QA resource allocation.
- Directed preparation of budget reports to interpret directives and establish execution policies, improving financial transparency and resource planning.
IT Internship Program Coordinator
Halliburton
09.2016 - 08.2018
- Managed IT intern orientation and onboarding, guiding more than four new employees annually through training and company integration.
- Coordinated ongoing technical training and professional development initiatives to build intern skillsets and prepare them for full‑time roles.
- Evaluated program outcomes and presented recommendations to upper management, driving continuous improvement in internship effectiveness.
- Identified and addressed skill gaps by recommending targeted resources, ensuring interns met performance expectations.
- Reviewed and refined training materials for accuracy, clarity, and compliance with company policies.
- Enforced professional standards by correcting performance issues and recognizing interns who exceeded expectations.
- Supported project planning efforts and conducted candidate interviews to select the most qualified interns for program success.
Software Tester
Halliburton
06.2013 - 06.2016
- Executed manual test cases across multiple applications, validating functionality, usability, and compliance with business requirements.
- Documented defects with clear reproduction steps and collaborated with developers to ensure timely resolution.
- Conducted regression testing to verify fixes and prevent reintroduction of issues in production releases.
- Assisted in planning and prioritizing test activities to align with project timelines and deliverables.
- Reviewed and refined test documentation for accuracy, consistency, and adherence to company standards.
- Identified gaps in test coverage and recommended additional scenarios to strengthen product reliability.
- Partnered with cross‑functional teams to support smooth release cycles and improve overall testing efficiency.
- Contributed to continuous improvement by suggesting process enhancements and sharing feedback with QA leadership.
SAP Invoice Auditor
Halliburton
01.2015 - 04.2015
- Audited and validated high‑volume invoices within SAP, improving payment accuracy and reducing vendor discrepancies by 15%.
- Executed manual test cases across SAP modules to confirm compliance with business and regulatory requirements, cutting financial reporting errors by 20%.
- Documented invoice defects and system issues with detailed reproduction steps, enabling developers and finance teams to resolve 95% of discrepancies within SLA.
- Conducted regression testing on SAP financial workflows, preventing reintroduction of recurring errors and reducing release rollback incidents by 25%.
- Prioritized audit and testing activities to align with monthly and quarterly close deadlines, ensuring 100% on‑time financial reporting.
- Reviewed and refined audit documentation for accuracy and SOX compliance, strengthening internal controls and passing external audits with zero major findings.
- Identified gaps in invoice validation processes and introduced additional audit scenarios, reducing duplicate payments by 10%.
- Partnered with Accounts Payable, Procurement, and IT teams to streamline invoice processing, cutting cycle time by 12% and improving vendor satisfaction.
- Proposed automated validation checks that reduced manual review workload by 30%, freeing resources for higher‑value analysis.
Software Trainer
WorkBeast LLC.
12.2012 - 06.2013
- Distributed and configured 14,000 iPhones for Halliburton employees on oil platforms, enabling mobile access to time entry and truck safety applications.
- Diagnosed and resolved user issues by applying technical expertise and effective questioning, improving first‑contact resolution rates.
- Authored clear, user‑friendly support documentation that empowered employees to self‑solve common issues, reducing reliance on the support team.
- Recorded all training sessions, transactions, and support interactions in the knowledge base to ensure consistency and future reference.
- Conducted follow‑up engagements with employees to verify satisfaction and confirm successful adoption of mobile applications.
- Translated complex technical concepts into simple, actionable instructions for non‑technical oil field workers, improving training effectiveness.
- Responded to end‑user support requests and guided employees through troubleshooting tasks with patience and clarity.
- Configured hardware, devices, and software to prepare iPhones for deployment, ensuring readiness for field operations.
Hardware Specialist
Apple
03.2008 - 12.2012
- Supported thousands of customers in troubleshooting iPhones, iPads, iPods, and Macs, achieving a 90% first‑contact resolution rate and boosting customer satisfaction scores.
- Distributed and configured hundreds of devices during product launches, ensuring 100% readiness for deployment and seamless adoption of new Apple technologies.
- Diagnosed and resolved hardware issues (battery, display, connectivity) and software problems (iOS, OS X, iTunes), reducing repeat service requests by 25%.
- Guided customers through iTunes syncing, App Store downloads, and early iCloud setup, driving a 30% increase in adoption of digital services.
- Authored clear support documentation and FAQs, cutting recurring support tickets by 20% and empowering customers to self‑solve common issues.
- Conducted one‑on‑one training sessions and workshops, helping over 500 users maximize productivity and safety features such as Find My iPhone and GPS navigation.
- Collaborated with AppleCare and engineering teams to escalate complex issues, reducing resolution times by 15% and improving knowledge sharing across teams.
- Maintained detailed records of support interactions, contributing to a growing knowledge base that improved troubleshooting efficiency by 20%
Skills
- Proficient in Agile and Waterfall frameworks
- Skilled in Microsoft Office applications
- Strategic project oversight
- Team leadership
- Mobile app quality assurance
- Windows and Mac OS proficiency
- Manual and automated testing management
- Employee development
- SCRUM team coordination
- Web application testing
- JIRA issue tracking
- Test plan design and rollout
- Root cause analysis proficiency
- Product deployment documentation
- Customer service expertise
- Coaching and guidance
- Experience in conducting user acceptance testing
- Expertise in AWS/Azure/GCP
- Cross-functional resource alignment
- User interface testing
- Proficient with JMeter and LoadRunner
Accomplishments
- Reduced post‑release defects by 30% through implementation of automated regression testing frameworks.
- Cut testing cycle times by 25% by introducing risk‑based testing strategies and prioritization methods.
- Improved system reliability by achieving 95% test coverage across critical revenue processing workflows.
- Increased team productivity by 20% through mentoring, skill development, and adoption of Agile QA practices.
- Enhanced audit readiness and compliance by standardizing QA documentation, resulting in zero major findings during external audits.
- Boosted customer satisfaction scores by 15% by ensuring seamless user acceptance testing and defect resolution before release.
- Reduced manual testing workload by 40% through deployment of automation tools, freeing resources for higher‑value analysis.
- Improved cross‑functional collaboration by leading QA integration with development and operations teams, cutting defect backlog by 35%.
- Delivered executive‑level QA metrics and dashboards that provided actionable insights, driving continuous process improvement initiatives.
- Increased release stability by 20% through proactive defect prevention measures and root cause analysis.
Certification
- Certified by Apple in Mac/iOS Hardware and Software
- Certified by Apple in battery safety
Timeline
QA Manager
Sunnova Energy
03.2023 - 05.2025
Senior QA Lead
Cedar Gate Technologies
04.2021 - 11.2022
IT Internship Program Coordinator
Halliburton
09.2016 - 08.2018
QA Lead
Halliburton
06.2016 - 12.2019
SAP Invoice Auditor
Halliburton
01.2015 - 04.2015
Software Tester
Halliburton
06.2013 - 06.2016
Software Trainer
WorkBeast LLC.
12.2012 - 06.2013
Hardware Specialist
Apple
03.2008 - 12.2012