WADE BOUNDS

Merchandising Electronics in big box stores

• Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Streamlined reporting processes, improving accuracy and reducing turnaround time for insights.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.

Refresh SiriusXM radios in used vehicles

• Followed all company policies and procedures to deliver quality work.
• Gathered, organized and input information into digital database.
• Collected, arranged, and input information into database system.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Release customers from airport bay after renting vehicle
• Take payments
• Assign vehicles
• Manage rental volume

• Communicated with team members to enforce deadlines and quality standards
• Facilitated team productivity by providing strong leadership and surmounting challenges
• Managed teams and delegated training and development
• Optimized tasks and procedures resulting in reduced expenses and increased efficiency
• Liaised between clients and management to provide updated status reports
• Evaluated current processes to develop improvement plans
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
• Performed troubleshooting on networking and connectivity issues to restore connections and network access
• Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates
• Disassembled computer systems to troubleshoot and resolve hardware issues
• Documented repair processes and helped streamline procedures for future technical support actions
• Updated software versions with patches and new installations to close security loopholes and protect users
• Maintained positive working relationship with fellow staff and management

• Responded to customer requests for products, services, and company information
• Answered customer telephone calls promptly to avoid on-hold wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Offered advice and assistance to customers, paying attention to special needs or wants
• Handled customer inquiries and suggestions courteously and professionally
• Updated account information to maintain customer records
• Answered constant flow of customer calls with minimal wait times
• Clarified customer issues and determined root cause of problems to resolve product or service complaints
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Processed customer service orders promptly to increase customer satisfaction
• Provided primary customer support to internal and external customers

• Separated damaged items from functional ones before placing on shelves
• Sorted over 300 products onto shelves according to type, weight, and size
• Utilized scanning equipment to quickly locate and identify items and stock locations
• Used hand trucks and pallet jacks to safely move items to designated areas
• Stayed accountable for storage and organization of warehouse merchandise
• Inspected items for any damages and reported discrepancies to supervisor
• Maintained clean and organized workspaces to uphold safety standards

• Operated tools, equipment, and machinery according to safety standards
• Laid out materials and system components to prepare for installation
• Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals
• Calculated materials and time needed for each job
• Completed troubleshooting of malfunctions and diagnosed issues
• Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation
• Inspected installations to check for functionality and maintain customer satisfaction
• Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues
• Installed complete systems at new residential and business construction sites
• Fixed broken systems with hand tools and educated customers on proper use to prevent future mishaps
• Used appropriate PPE to reduce risks when working with electrical and communications systems
• Assisted with system design and layout to optimize installations and continuous performance
• Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations
• Repaired and replaced worn and damaged components
• Investigated customer complaints to identify cause of malfunctions
• Explained estimates and determined repair timelines to manage customer expectations
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance
• Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation
• Provided exceptional customer experiences to service recipients
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
• Performed troubleshooting on networking and connectivity issues to restore connections and network access
• Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times
• Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates
• Disassembled computer systems to troubleshoot and resolve hardware issues
• Updated software versions with patches and new installations to close security loopholes and protect users
• Documented repair processes and helped streamline procedures for future technical support actions
• Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods

• Assisted customers in identifying issues and explained solutions to restore service and functionality
• Documented support interactions for future reference
• Used ticketing systems to manage and process support actions and requests
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Managed high levels of call flow and responded to website technical support needs
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Translated complex technical issues into digestible language for nontechnical users
• Researched product and issue resolution tactics to address customer concerns
• Monitored systems in operation and quickly troubleshot errors
• Explained security measures in simple terminology to help users understand malware and phishing threats
• Assisted with updating technical support best practices for use by team
• Promoted efficiency among departments with prompt resolution of system issues
• Configured hardware and granted system permissions to new employees
• Diagnosed and troubleshot hardware, software and network issues
• Researched and identified solutions to technical problems
• Responded to customer inquiries and provided technical assistance over phone and chat
• Installed and configured operating systems and applications
• Helped streamline repair processes and update procedures for support action consistency

• Used ticketing systems to manage and process support actions and requests
• Managed high levels of call flow and responded to television technical support needs
• Documented support interactions for future reference
• Assisted with updating technical support best practices for use by team
• Responded promptly to incoming sales leads and requests for technical support
• Promoted efficiency among departments with prompt resolution of system issues
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Assisted customers in identifying issues and explained solutions to restore service and functionality
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Identified potential sales and cross-selling opportunities and informed supervisor
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
• Monitored systems in operation and quickly troubleshot errors
• Translated complex technical issues into digestible language for nontechnical users