Wade Briggs
Davison
Summary
Dynamic customer service professional with extensive experience at ELGA Credit Union, excelling in relationship building and dispute resolution. Proven track record in enhancing client satisfaction and managing high call volumes. Skilled in account management and data security techniques, committed to empowering members through financial literacy and exceptional support.
Overview
8
8
years of professional experience
Work History
Member Service Representative
ELGA Credit Union
10.2022 - 02.2025
- Opening new accounts, VISA/Card servicing, IRA services, ATM and vault balancing, commercial services, electronic services including online banking, credit report analysis. Supervising teller operations.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
Call Center Representative
ELGA Credit Union
02.2020 - 10.2022
- Handle inbound and outbound calls to assist customers with inquiries, complaints, and orders, providing product/service information, resolving issues, and documenting interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Bank Teller
ELGA Credit Union
07.2017 - 02.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Sales Representative
HomeZone
05.2017 - 07.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Davison High School
Davison, MI06-2012
No Degree - General Studies
Charles Stewart Mott Community College
Flint, MISkills
- Customer service
- Relationship building
- Customer support
- Call center experience
- Account management
- Dispute resolution
- Document processing
- Member correspondence
- Data security techniques
- Teamwork and collaboration
- Computer skills
- Customer relations
Timeline
Member Service Representative
ELGA Credit Union
10.2022 - 02.2025
Call Center Representative
ELGA Credit Union
02.2020 - 10.2022
Bank Teller
ELGA Credit Union
07.2017 - 02.2020
Sales Representative
HomeZone
05.2017 - 07.2017
High School Diploma -
Davison High School
No Degree - General Studies
Charles Stewart Mott Community College
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