Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wade Budhoo

JAMAICA,NY

Summary

Approachable front desk receptionist and fireguard that offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Metro Inn
JAMAICA, NY
08.2019 - Current
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Answered and directed incoming calls using multi-line telephone system.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Welcomed large volume of guests and improved overall customer service.
  • Determined needs of visitors and provided information or solutions.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Managed team of 4 employees, ensuring high productivity and quality standards were met.
  • Identified needs of customers promptly and efficiently.
  • Worked closely with human resources to support employee management and organizational planning.
  • Maintained positive working relationship with fellow staff and management.

Helper

Deluxe delivery Services
JAMAICA, MA
11.2018 - 06.2019
  • Loaded and unloaded items from machines and conveyors.
  • Maintained organization, cleanliness and safety in work areas.
  • Completed semi-skilled and skilled work under supervision of fully qualified professionals.
  • Moved and held materials for senior professionals to complete work.
  • Organized supplies for use based on expected customer needs.
  • Used strong verbal and written communication skills to convey messages to others.
  • Read plans and specifications to determine work activities.
  • Cleaned and prepared construction sites by removing debris and possible hazards.
  • Organized and cleaned work area and tools.
  • Transported supplies to work sites, removed from trucks and organized for crew use.
  • Read plans, instructions or specifications to determine work activities.

Education

Computer Science And Programming

Queensborough Community College of The City University of New York
Oakland Gardens, NY
08.2023

High School Diploma -

Thomas A Edison High School
Jamaica, NY
06.2018

Skills

  • Positive Attitude and Energetic
  • Multitasking and Prioritization
  • Customer Service
  • Reliable and Punctual
  • Listening Skills
  • Customer Assistance and Interaction
  • Team Collaboration
  • Courteous and Professional
  • Call Answering and Routing
  • Verbal and Written Communication
  • Hospitality Services
  • Front Office Management
  • Appointment Confirmation
  • Computer Proficiency
  • Data Entry and Database Software
  • Microsoft Office
  • Documentation and Reporting
  • Email and Telephone Decorum
  • Call Routing
  • Research and Data Analysis
  • File Management
  • File Organization
  • Inventory Control
  • Project Management
  • Filing
  • Email and telephone decorum
  • Researching skills
  • Customer assistance and interaction
  • Staff Management
  • Work Prioritization
  • Time Management
  • Task Delegation
  • Technical Support
  • Staff Supervision
  • Effective Planning
  • Issue Resolution

Certification

  • Licensed Fireguard - 2019

Timeline

Front Desk Receptionist

Metro Inn
08.2019 - Current

Helper

Deluxe delivery Services
11.2018 - 06.2019

Computer Science And Programming

Queensborough Community College of The City University of New York

High School Diploma -

Thomas A Edison High School
Wade Budhoo