Approachable front desk receptionist and fireguard that offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Metro Inn
JAMAICA, NY
08.2019 - Current
Received incoming calls and coordinated with staff to fulfill customer requests.
Responded to inquiries and room requests made online, by phone and via email.
Signed for packages, recorded deliveries and distributed to personnel.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Answered and directed incoming calls using multi-line telephone system.
Managed customer complaints and rectified issues to complete satisfaction.
Pulled and organized requested documentation.
Maintained front office cleanliness and organized supplies to increase productivity.
Welcomed large volume of guests and improved overall customer service.
Determined needs of visitors and provided information or solutions.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Tracked progress on projects and provided timely feedback to staff members.
Monitored employee productivity to provide constructive feedback and coaching.
Prepared and presented reports on team performance, challenges, and achievements to senior management.
Monitored employee attendance, addressing any punctuality or absenteeism issues.
Managed team of 4 employees, ensuring high productivity and quality standards were met.
Identified needs of customers promptly and efficiently.
Worked closely with human resources to support employee management and organizational planning.
Maintained positive working relationship with fellow staff and management.
Helper
Deluxe delivery Services
JAMAICA, MA
11.2018 - 06.2019
Loaded and unloaded items from machines and conveyors.
Maintained organization, cleanliness and safety in work areas.
Completed semi-skilled and skilled work under supervision of fully qualified professionals.
Moved and held materials for senior professionals to complete work.
Organized supplies for use based on expected customer needs.
Used strong verbal and written communication skills to convey messages to others.
Read plans and specifications to determine work activities.
Cleaned and prepared construction sites by removing debris and possible hazards.
Organized and cleaned work area and tools.
Transported supplies to work sites, removed from trucks and organized for crew use.
Read plans, instructions or specifications to determine work activities.
Education
Computer Science And Programming
Queensborough Community College of The City University of New York
Oakland Gardens, NY
08.2023
High School Diploma -
Thomas A Edison High School
Jamaica, NY
06.2018
Skills
Positive Attitude and Energetic
Multitasking and Prioritization
Customer Service
Reliable and Punctual
Listening Skills
Customer Assistance and Interaction
Team Collaboration
Courteous and Professional
Call Answering and Routing
Verbal and Written Communication
Hospitality Services
Front Office Management
Appointment Confirmation
Computer Proficiency
Data Entry and Database Software
Microsoft Office
Documentation and Reporting
Email and Telephone Decorum
Call Routing
Research and Data Analysis
File Management
File Organization
Inventory Control
Project Management
Filing
Email and telephone decorum
Researching skills
Customer assistance and interaction
Staff Management
Work Prioritization
Time Management
Task Delegation
Technical Support
Staff Supervision
Effective Planning
Issue Resolution
Certification
Licensed Fireguard - 2019
Timeline
Front Desk Receptionist
Metro Inn
08.2019 - Current
Helper
Deluxe delivery Services
11.2018 - 06.2019
Computer Science And Programming
Queensborough Community College of The City University of New York