Wade Edwin
Jacksonville,FL
Summary
Customer-focused aviation professional with a B.S. in Aviation Management and hands-on baggage service experience. I lead with safety, stay calm under pressure, and keep the operation moving during busy and irregular times. Ready to bring my best as an Airport Operations Supervisor—supporting the my future team, serving customers, and helping flights run safely and on time.
Overview
8
8
years of professional experience
Work History
Baggage Service Agent
American Airlines
12.2024 - Current
- Work directly in the Baggage Service Office (BSO), researching and resolving baggage issues using airline tracking systems, documentation, and coordinated follow-up with ramp, gate, and customer service teams.
- Support irregular operations (IROPs) by prioritizing baggage connections, misconnects, and special handling, helping protect on-time performance and the overall station operation.
- Uphold safety and security procedures, including TSA and SSI requirements.
- Communicate clearly with customers in person, over the phone, and via written reports, often handling escalated situations and turning negative experiences into recovered loyalty.
- Collaborate with managers and station leadership to identify recurring issues and suggest process improvements to reduce mishandled baggage and improve customer satisfaction.
Administrative Assistant
Irie Dental Associates LLC
11.2017 - 12.2023
- Delivered front-line customer service, greeting patients, answering questions, and resolving concerns with professionalism and care.
- Supported daily office operations, including scheduling, records management, and coordination between staff and patients.
- Participated in leadership development opportunities, strengthening management and communication skills.
- Identified ways to streamline administrative tasks, contributing to a smoother workflow and better customer experience.
Management Development Program Summer Intern
BJ's Warehouse
05.2023 - 08.2023
- Assisted in managing daily warehouse operations (inventory control, stock optimization, order fulfillment) to improve efficiency.
- Engaged directly with B2B customers, resolving issues and ensuring a consistent, high-quality service experience.
- Participated in planning and execution of a warehouse expansion project, coordinating with multiple teams and helping allocate space and resources.
- Identified potential business development opportunities, contributing ideas for increasing the customer base and enhancing revenue through targeted outreach.
Property Manager (Remote)
Irie Enterprise Estates
05.2022 - 05.2024
- Spearheaded the successful management of two rental properties, ensuring full occupancy and tenant satisfaction.
- Acted as the primary contact for tenants, promptly addressing concerns and resolving maintenance issues, resulting in high tenant retention and satisfaction.
- Oversaw the conversion of one property into a high-performing Airbnb, managing all aspects from furnishing to listing optimization and guest relations.
- Streamlined operations by implementing efficient processes for rent collection, expense tracking, and property maintenance, reducing costs and increasing operational efficiency.
Co-Founder
Energy Supply Clothing Co.
03.2018 - 09.2024
- Co-founded and led a successful clothing brand, overseeing operations from marketing to product development in collaboration with three partners.
- Played a pivotal role in designing the company website, developing new product lines, and managing logistics to ensure timely order fulfillment.
- Collaborated with the marketing team to develop creative campaigns, leading to an increase in brand awareness and customer engagement.
- Maintained a hands-on approach to project management, ensuring that all aspects of the business, from design to shipping, ran smoothly.
Education
Bachelor of Science - Aviation Management (Airline & Airport Track)
Jacksonville University
Jacksonville, FL04.2024
Skills
- Airport & Airline Operations
- Safety, Security & Regulatory Compliance (TSA/SSI)
- Customer Experience & Hospitality
- Team Leadership, Coaching & Mentoring
- Irregular Operations Support & Problem Solving
- Conflict Resolution & De-escalation
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Process Improvement & Operational Efficiency
Languages
Spanish
Professional Working
Timeline
Baggage Service Agent
American Airlines
12.2024 - Current
Management Development Program Summer Intern
BJ's Warehouse
05.2023 - 08.2023
Property Manager (Remote)
Irie Enterprise Estates
05.2022 - 05.2024
Co-Founder
Energy Supply Clothing Co.
03.2018 - 09.2024
Administrative Assistant
Irie Dental Associates LLC
11.2017 - 12.2023
Bachelor of Science - Aviation Management (Airline & Airport Track)
Jacksonville University