Thomas Giles
Winter Haven,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Aarons LLC
08.2019 - Current
- Led weekly meetings with management staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Assisted in recruiting, hiring and training of team members.
- Established performance goals for department and outlined processes for achievement.
- Drove team engagement to achieve aggressive company targets.
General Manager
Aarons LLC
08.2006 - 08.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager in Training
Aarons LLC
07.2003 - 08.2006
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager in Training
Aarons LLC
05.2002 - 08.2003
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Enhanced supervisory and leadership abilities by working closely with mentoring General Manager.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree - Business Administration And Management
Polk State College
Winter Haven, FLHigh School Diploma -
Auburndale Senior High School
Auburndale, FL05.1998
Skills
- Excellent Interpersonal Skills
- Staff Supervision
- Staffing Oversight
- Federal Regulations
- Inventory Monitoring
- Strategic Planning
- Knowledge of Performance Tracking
- Report Writing Experience
- Outstanding Communication Skills
- Compliance Management
- Expense Tracking
- Budget Knowledge
- Team Leadership
- Data Analysis
- Interpersonal Skills
- Change Management
- Sales Support
- Problem Solving
- Decision Making
- Financial Analysis
- Budget Management
- Continuous Improvement
- Operational Efficiency
- Process Improvement
- Organizational Skills
- Standard Operating Procedures
- Performance Metrics
- Staff Training
- Workforce Planning
- Risk Management
- Time Management
Certification
- 10th Judicial Circuit Court Process Server License - CA-1032
- Florida Commissioned Notary
- Loan Signing Agent
- VIITA Basic Personal Lines Inspector Certified
- VIITA Basic Commercial Lines Inspector Certified
- Florida Commissioned Notary Public
Timeline
Regional Operations Manager
Aarons LLC
08.2019 - Current
General Manager
Aarons LLC
08.2006 - 08.2019
General Manager in Training
Aarons LLC
07.2003 - 08.2006
Manager in Training
Aarons LLC
05.2002 - 08.2003
No Degree - Business Administration And Management
Polk State College
High School Diploma -
Auburndale Senior High School
- 10th Judicial Circuit Court Process Server License - CA-1032