Wade Green
Niagara Falls,NY
Summary
Dynamic leader with extensive experience at Independent Health Association, excelling in workflow management and relationship building. Spearheaded team development, achieving significant improvements in process efficiency and employee engagement. Proficient in Microsoft Word and Excel, adept at leveraging financial management skills to drive organizational success. Renowned for innovative problem-solving and fostering a collaborative team environment.
Overview
16
16
years of professional experience
Work History
Supervisor, Accounts Receivable
Independent Health Association
Williamsville, USA
01.2019 - 08.2024
- Led and supervised team of 5-10 employees.
- Supervise invoicing activities for both individual and group Medicare members.
- Prepared necessary documentation to facilitate delinquency tracking and subsidy disbursements.
- Resolved escalated matters related to financial transactions.
- Led the Fun Committee team.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Implemented new operational procedures, increasing efficiency.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
Supervisor, Servicing
Independent Health Association
Williamsville, USA
01.2016 - 01.2019
- Supervise 10-15 employees.
- Resolved high-level inquiries from members, providers, and employers.
- Educated incoming staff about workflow protocols and system applications.
- Ensured compliance through regular audits of employee tasks.
- Designed and executed Performance Management Program.
- Oversee planning and execution of events for the Fun Committee.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Identified needs of customers promptly and efficiently.
Account Specialist
Independent Health Association
Williamsville, USA
01.2015 - 01.2016
- Processed contract documents for self-funded clients.
- Handled questions efficiently, leveraging suitable tools and materials.
- Maintained the privacy of sensitive health data during all tasks.
- Developed comprehensive SPD documentation for newly onboarded employer groups.
- Facilitated timely receipt of group payments.
- Completed assigned special projects.
- Led implementation of new clients within the scope of the 1095C project.
Accounting Representative
Independent Health Association
Williamsville, USA
01.2013 - 01.2015
- Handled provider payments through commercial and self-funded checks.
- Performed end-of-month reconciliation for client issued checks.
- Handled refund requests and coordinated the abandoned property workflow.
- Utilized software applications such as Microsoft Excel and Word for creating spreadsheets and documents.
- Audited expense reports for accuracy prior to submitting them for reimbursement or payment processing.
Tier 3 Servicing Representative
Independent Health Association
Williamsville, USA
01.2009 - 01.2013
- Responsible for providing accurate benefit and claim information to members
- Educate members on policies and procedures in accordance with their specific benefit plan
- Properly resolve escalated issues for members, providers, and employers
- Ensure the confidentiality of protected health information while performing all job functions
Education
High School Diploma -
North Tonawanda High School
North Tonawanda06-1999
Skills
- Proficient in Microsoft Word
- Excel Spreadsheet Management
- Presentation Development
- Proficient in Google Sheets
- QuickBooks Financial Management
- Task delegation
- Workflow management
- Complex Problem-solving
- Relationship building
- Employee motivation
- Customer service
- Team building
- Employee development
- Processes and procedures
- Public speaking
- Training and mentoring
- Coaching and mentoring
Volunteer and Community Involvement
Niagara Wheatfield School District, Junior Varsity Baseball Head Coach, March 2023 – Present
North Tonawanda Americans Travel Baseball Program, Head Coach and Committee Member, August 2024 - Present
Timeline
Supervisor, Accounts Receivable
Independent Health Association
01.2019 - 08.2024
Supervisor, Servicing
Independent Health Association
01.2016 - 01.2019
Account Specialist
Independent Health Association
01.2015 - 01.2016
Accounting Representative
Independent Health Association
01.2013 - 01.2015
Tier 3 Servicing Representative
Independent Health Association
01.2009 - 01.2013
High School Diploma -
North Tonawanda High School
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