Wade Hansen
Pinedale ,WY
Summary
Accomplished Store Director at Ridley’s Family Market, I've driven success through sales leadership and staff management. Expert in enhancing brand awareness and fostering team collaboration, my strategies have consistently exceeded targets. Skilled in loss prevention and customer service, I've improved loyalty and operational efficiency, showcasing a blend of hard and soft skills for impactful leadership.
Overview
15
15
years of professional experience
Work History
Store Director
Ridley’s Family Market
03.2021 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Managed team of Number cashiers and floor staff.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
- Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Ridley’s Family Market
03.2018 - 03.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Raised property accuracy and accountability by creating new automated tracking method.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Grocery Manager
Ridley’s Family Market
03.2016 - 03.2018
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
Bakery Manager
Ridley’s Family Market
03.2012 - 03.2016
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
- Fostered team environment that encouraged skill development, leading to improved product consistency and staff morale.
- Educated staff on strategies for handling difficult customers and challenging situations.
Donut Fryer
Ridley's Family Market
03.2010 - 03.2012
- Implemented effective time management strategies to balance multiple tasks during busy shifts efficiently.
- Maintained a clean and safe work environment, adhering to food safety guidelines and protocols.
- Upheld strict hygiene standards when handling raw materials, preventing cross-contamination risks proactively.
- Collaborated with team members to develop new flavors or seasonal specials, contributing to menu variety and innovation.
Education
N/A -
College of Southern Idaho
Twin Falls, IDSkills
- Sales leadership
- Vendor relationship development
- Brand awareness
- Staff leadership
- Store operations
- Delegation Abilities
- Merchandise planning
- Retail management
- Loss prevention procedures
- Team building and leadership
- Training and mentoring
- Staff management
- Problem-solving
- Customer service
- Multitasking and organization
- Store merchandising
- Team leadership
Timeline
Store Director
Ridley’s Family Market
03.2021 - Current
Assistant Store Manager
Ridley’s Family Market
03.2018 - 03.2021
Grocery Manager
Ridley’s Family Market
03.2016 - 03.2018
Bakery Manager
Ridley’s Family Market
03.2012 - 03.2016
Donut Fryer
Ridley's Family Market
03.2010 - 03.2012
N/A -
College of Southern Idaho
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